Experience
Hi everyone, just got my car back exactly 6 weeks since i sent in. I dunno if they solved the problems but was told has a brand new engine block. I dunno its brand new or not as I cant see with my bare eyes. Hopefully its new and said they will call me up after one month for the paperwork due to the new engine number. Well, as i could say, Im VERY DISAPPOINTED with their services. Let me share the story from the beginning when i was handed over my key. FYI, I purchase my e60 523I beginning of the year 2006 from Auto Bavaria Kuching, in Sarawak.
Early 2006- Was handed over the key and a happy man cauz the car is nice and looks awesome in every angle. Happily driving it and feel proud cauz not much e60 in Kuching by the time. :top: After the 1st 1000km, try to call up AB to ask when should i sent it in for the 1st ever service like every others car. Was told it was maintainence free and only have to sent in when the message pop out on the OBC.
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Was so shocked and dun believe, no oil changed needed? No fluid top-up needed? Nvm, since AB said no need then no need lar.
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Try to ask around and everyone seems shocked and disbelieve as well. But since got my car from AB, thinking they would not lie to me and maybe the new engine and also more advance technology that you do not need to service your car. Well, weeks after weeks happily driving and the frist message poped out during one rainy afternoon, "Please add 1 litre Engine Oil". Ok, drove to AB and consult them, the BM makan engine oil one kah? They say yes and thats why u dun need get your engine oil changed like others made car. Make sense also rite if they said it this way. Then ok, tambah 1 litre cost me RM 70++
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banyak mahal! Its BMW mah maybe. Ok, then weeks after weeks, damn! The message pops out again, now im a bit worried, why izzit so fast? Less than 3000km need to top-up again! Nvm, bring back to AB and paid RM70++ again. Asked them, why so fast need to top up again? They told me that maybe its new engine, havent really run in so its normal. Make sense again! OK, didnt bother so much and drove drove drove for couple of months. Then Pop out again the message! @#$^@^!!! How to survive like tat every 3000km have to top up? Went back to AB again, same story being told. Stoopidly pay RM 70++ again, believe their story. Ok, fast forward to year 2007.
2007- Came to KL for work purposes, ship my e60 over and drove happily but there is so much e60 in KL. ok, drove drove, message pop up again, cauz Im new in KL, so asked my friends if they know any AB or not. Was guided to AB Glenmarie. Ok, top-up again, this time RM60++, cheaper a bit.:top: Consult AB, is it normal that we owes have to top-up the engine oil for e60? Answer was "YES". Thought the ppl here should know more cauz Kuching u know lar, not as advance as KL. Answer is a YES then wat can i do?? Just pay and shut up lar, dun wanna make myself like idiotic or kampung boy by asking so much basic questions. :listen: Then this scenario happened over and over again in the year 2007.
2008- Was surfing the net and accidentally found this forum, BMWclubmalaysia! Try to see if theres any topic regarding this or not. Then started this topic asking all the bros and sis here if they have this problem. And the responce was good. :top: Thanx to everyone here with their input! Ok, back to track, it happned again, went to AB, tell them seriously I hate this, not long not long have to top up. Ask directly in their face, BMW so lousy and so troublesome? RM300+k need to top up engine oil so soon and brings me troble keep coming to AB. I was braging there and they said ok, send your car in, let us run a full engine test.
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Ok ok, fast fast make booking and sent my car in. Waited 2 or 3 days, was called and go pick-up my car. Then was told the result "not very good". Aiks, then how? Then they run through their computer, click click click, eh, your warrenty just expired lar. Cham lor....then how? Nvm nvm, let me e-mail to Germany and ask if they can replace a NEW ENGINE for you under warrenty or not since your milege is still low. That time was about 32xxxkm. Ok ok, and waited for reply. :smokin: Ok, they called again, Germany side agreed to do that under warrently. Been very busy that time and needed my car so booked in on the 7/7/08. Sent in and was told to wait at least 3 weeks. Wat to do, if wanted to fix then wait lar. (this is wat i think). Then ask got courtesy car to lent or not?? Tak ada lar, no car at the moment. Fine lor, wat to do? Force them to lent me the new M6 int he showroom meh??:driver: Ok, Rang them up time to time and dammit, hardly get through or theres no pick up. Angry dy, go directly to AB, asked, already done? But too bad they still waiting parts and said will ring me once its done. Then waited again :coffee: After 4 and half weeks, still no call or anything, very the diu lor....called them up and same thing, either kenot get through or no answer. Damm pissed already,
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go to AB again, this time they smart a bit! When saw me without me saying a word, fast fast offer me courtesy car. Saying got brand new car for you dy, come and collect tomolo cauz we still waiting for parts. Click click click on their computer and show me, "nah! Im not lying, we are really waiting." (I made this up):wink: Saw the thing, keep quiet and not so angry dy cauz got courtesy car mah. Go back 2 days later, drive the brand new e90 320I SE with only 1km milege on the clock. Dunno its true or not, only 1km but does have the brand new car smells. Dun care lar, got courtesy car good enuf dy. After driving this 1 and a half weeks, and exactly today, receiived a call this morning at 8.40am saying that my car is ready, you can come and pick it up. Alamak, today i full schedule lar, how to go pick? Tell them tomolo i go pick, today bz. Then they start saying kenot lar, we need our courtesy car back, some ppl are waiting dy. Then I said afternoon I call you, see if I done my things dy or not. Then Afternoon still busying, they called again, saying you are coming over today rite? Then I also almost done dy, that was about 5pm. I went over lor. Diu, ask me wait there like 40 mins wathching olympic on TV. But also got one good-looking gal (customer) there so can kill my boredom a bit.:listen: Ok, come, I'll drive your car to the front so you can transfer your things. Ok lar, I thought they do it rite away, damn, tunggu 15 mins again! Ok, here comes my car. Transfer transfer then say thank you and goodbye. Then drove out, at the first traffic light, i was trying to preset my radio, the door lock, the lights. Oh, forget to say, theres some weird smells in my car once i got in but didnt care much. Then second traffic lights, look at the floor mat, cauz I have my own rubber floormat so that will not dirty the carpet. Check check check, alamak! One piece of my own rubber floor mat and also the original carpet floor mat was not there. zzzz.....Then stop at the side, open my boot, ahh!!! There it is....when i was preparing to put the floormat down, shytttt...why its so wet?? The floor carpet of my car is completely wet! More like the scene of after flooding. No wonder theres this wet and stinky smells. Fast fast U-turn, go back to AB, called them out and ask them take a look wat happened? He touched touched said yea hor, and said that they washed your car. I suddently go blanked!!! Why WASH the carpet inside and my car is owes clean especially the carpet part cauz i have my own rubber mat. If you want, you vacuum lar, dun lar wash with water! And how now i ask him? Expecting him to say ok, you drive back your courtesy car and come back tomolo after we dry them up. I was really pissed cauz i hate to have my car back in this kind of condition! But no! :27: He go and take some old newspaper, placed it over and said that it will obsorb the water. I was like WTF?? Its all wet, and its impossible you can do tat. Even it does dry up eventually maybe after one month and what about the odor??? Damn!! Then guess what he said? Hm...if got smells then you bring back tomolo! Sighh....this kind of service, u think im so free to drive there and back so many times? So wat to do? I drove home lor unhappily, questions like should i sell this damn car and buy something else? Should I trade in for others? Cauz Im very pissed and unhappy after all this things happened. Its more like F**K it, fix or not fix i dun F**king care also dy. Its really $@%&^!!! Both the car and AB!!! Then reached home, checked thoroughly again. Damm, there are 2 sides that are super wet which u can actually feel the water on the damn carpet! and the other 2 sides are not so wet, more like dampy feel. Take out the wet detachable carpet and guess what i found? Once I took out and hold in my hand, It was like water dripping all over on the floor real fast! I see this also headache!!! and the floor carpet of the car is also wet...I dunno wat to do dy. Just chuck everything in the boot, lock my car and here Im complaining here. I dun even wan to drive that car anymore. I will go back to AB again tomolo and see what they gonna do but i dun expect much already. Disappointed and Angry!
Ok, sorry for such a long complaining post cauz i really kenot tahan already. I really feel so disappointed for the whole experience. Anyone can advise me what to do??? Formal complaint? I think do complain also they dun care lar rite? Ntg we can really do. zzz......:14: Now i wonder if they'll ring me up for the paperwork or actually wait for me to go and see them again. A BIG DISAPPOINMENT!!!