Official Complaint on Auto Bavaria Glenmarie Incompetency - Warning! Long Post

[SapphireBlack]

Wow!

initialM ... after I got the car I sat with some friends who said DO NOT PURCHASE BMW CKD. These are people who owned a few beemers. Wow ... looks like I need to trade in for the 335 then. LOL!

The fact is that AB is a real piece of shit in the way the manage the brand/customer/product. They know the problems. The 5 series has an advisory about door creaks but who gives a *TOOT*? Just hand the car to the customer and let them come back. I cannot imagine how the factory can just touch up the scratch like using Tippex. At least use a brush, we will not notice it. Tipu a bit la. Hence, I always say, Malaysia Boleh. Bloody 3rd world mentality. Wanna boast its a great car. You have to be kidding me.

Dude.. I drives a 325i M-sports LCI as well. But touch wood that I don't have to go through the nightmare you went through. You sounds really angry and frustrated. I really think such customer service and management are quite dependent on the dealer themselves. AB is well known.. for their ehmmm.. after sales-service support. Have you tried others SC? I believe your new car warranty should applies to other SC as well.

For me, if you tried one SC and not satisified.. go try another.. Not necessarily to stick to the one where you purchase the car from. PM me if you want to know which SC i goes to. I have no problem with them so far.

 

[SapphireBlack]

Only when the buying stops will AB's attitude change. They remind me of old style government departments where people don't smile, look at you one kind and basically disappear when problems come up. I am still surprised that their SA cannot do simple checks on their technicians work to ensure all complaints are attended to and fixed with good quality.
Their whole service workflow need a complete overhaul so that they can be on par with Ingress or quill.

Agreed... Well said :top:

 

[tIANcI]

Dude.. I drives a 325i M-sports LCI as well. But touch wood that I don't have to go through the nightmare you went through. You sounds really angry and frustrated. I really think such customer service and management are quite dependent on the dealer themselves. AB is well known.. for their ehmmm.. after sales-service support. Have you tried others SC? I believe your new car warranty should applies to other SC as well.

For me, if you tried one SC and not satisified.. go try another.. Not necessarily to stick to the one where you purchase the car from. PM me if you want to know which SC i goes to. I have no problem with them so far.

Sapphire ... I thought go back to the same SC since I bought from there. I realise now dun bother to go to Glenmarie again. Just go to Ingress la ... thanks!

 

[racheltoh]

oh..you can try the power of facebook. i wrote on the bmw malaysia wall and the next day i got attended to promptly n my problem settle immediately

 

[astroboy]

oh..you can try the power of facebook. i wrote on the bmw malaysia wall and the next day i got attended to promptly n my problem settle immediately

Power of Social Media! :4:

 

[tIANcI]

oh..you can try the power of facebook. i wrote on the bmw malaysia wall and the next day i got attended to promptly n my problem settle immediately

Rachel ... maybe they scared b'cos you are notorious?

 

[initialM]

Power of Social Media! :4:

Better than ///M Power

 

[mat6689]

Forum administrator, can we post this entire thread to BMW Malaysia Facebook ? Firstly, to create awareness. Secondly, shame AB....

 

[tIANcI]

mat ... don't bother la. I went to post my issue and I asked them what their policy is for courtesy car. Reply was a pussy reply. I pressed a bit more on it. Still give chicken brand style reply. Wait I show you la ...

Me - Hi ... I want to ask. If my car is sent into your SC for a whole week whilst its like only 2 weeks old. Issues arising are under the warranty. Is it a practice to offer a courtesy car? What is BMW Malaysia's policy on this IF the issues are 100% factory caused. Care to clarify please? I mean I have been left with no car for a whole week now. SA tidak apa with me too. Hope to hear from you.

BMW - Hi, Please send your details to social@bmw.com.my and we will see if there is anything we can to do assist you

Me - However, being a premium brand that has been running the JOY campaign, it would be good to state your policy on this matter. It's not that I am trying to make things difficult but perhaps with this, the outlets/dealers/SAs will learn something about managing the customers.

BMW - Thanks for the feedback. Do let us know if you need any assistance.

If they want a FB page, being able to comment on it, means you are engaging the people. Be ready to give some proper reply and not a pussy one. Its so so evasive. Why so hard to make a stand? LOL!!!!!

 

[gameover]

Forum administrator, can we post this entire thread to BMW Malaysia Facebook ? Firstly, to create awareness. Secondly, shame AB....

I have to agree with mat here. I've had no problems with AB or my 320d but if it'll help tIANcI or any other BMW owner out there in the future then let's post it to BMW Malaysia's Facebook. BMW is a premium brand and it's a damn shame that we have to deal with substandard service.

 

[tIANcI]

Met one Encik Zul today, he is the new guy handling the CRM dept. He says he is in the process of getting things in order. He's been a great help. He was with Jaguar so this guy knows how to handle premium brands. Hope he can ensure that AB Glenmarie get's its act together. Anyways, BMW Malaysia asked me for more details on the whole thing. We shall see what they will do to ensure there is no or little reoccurred of such mess. Keeping my fingers crossed.

 

[BaddBoyz3]

Sorry to hear of the predicament both Jonz & tIANci went thru. Fully support the suggestion to go public on this kind of service level by AB. Hope this changes them for the betterment of all existing and future owners of the brand.

 

[Jonz]

Latest update. Head of after sales has been following up my case daily. He is gonna come back to me on when the courtesy car is ready so I can bring mine in.
He has also placed an urgent order for the parts as when he investigated he apologized officially sayin that the CSA did not even order those parts. Fingers crossed frm now on.

 

[SapphireBlack]

Just a simple thought on this... we paid premium price for a premium brand.. shouldn't the exprience be a premium one? :sleep:

 

[tIANcI]

Just a simple thought on this... we paid premium price for a premium brand.. shouldn't the exprience be a premium one? :sleep:

Sapphire ... Its called WISHFUL THINKING.

 

[racheltoh]

Just a simple thought on this... we paid premium price for a premium brand.. shouldn't the exprience be a premium one? :sleep:

ehhehehe business class vs economy class, we still reach the same destination at the same time. not any faster

 

[mizhan]

I believe when they claim JOY, they were not referring to destination, but the journey. Apparently not joyful at all to some of our friends here.

 

[shaifulo]

ehhehehe business class vs economy class, we still reach the same destination at the same time. not any faster

I rather reach my destination late in business class than economy anytime

 

[etquah]

ehhehehe business class vs economy class, we still reach the same destination at the same time. not any faster

Let change to Myvi

 

[tIANcI]

Let change to Myvi

et ... my Myvi and Alza served me SO well ...