E90 High Beam can't off, all lights flashing after I lock the car

[Morganl]

Morganl, I sympathise with you on your problems, but I would recommend that you let them tow your car to the workshop. A flatbed would be better than a tow.

Once a modern car has an electronic problem, the module(s) need to be changed, software reloaded and reinitiated. Especially for lux cars where electronics control so many things in order to give you all the lux features. A mobile technician can't do this in the field, and you wouldn't want him to anyway. This sort of thing happens to all cars, not just BMW.

My concern and complaint is not about why modern car shouldn't have electronic problems, it's how BMW Malaysia is dealing with this by giving me all sort of 'friendly and useful' advice and their supposingly '24/7' service and also why a BMW is having such critical electronic problems in less than 3 months time and how the mobile technician can just clear the 'fault' by kicking the car.

 

[Morganl]

Mmmnnnn.... something new for all of us and morgan, please keep us updated as whatever u learn from is unfortunate event will be valuable experience for all of us.

As for the boot lid... if really you need to power electronically to unlock, then there's another way, that's use your physical key to open the driver door, pop the bonnet and use the jump start terminal in the engine bay to power the car's electronics to hopefully power the boot lid electronic mechanism.. I think that should work..

Yea, I just found that way to open the boot too by 'borrowing' some amp and V from another car.

 

[Morganl]

Update #5:
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The battery warranty is only 3 months, and replacing a new battery will cost u RM 800++

Sweet, just the kind of services you would expect from such luxury brand...

 

[E46Fanatic]

Update #5:
=========
The battery warranty is only 3 months, and replacing a new battery will cost u RM 800++

Sweet, just the kind of services you would expect from such luxury brand...

Well you can dispute this as the cause of the battery draining was due to a defective part which is still under warranty. Also I didn't realize battery warranty is only 3 months!!

 

[Schwepps]

My concern and complaint is not about why modern car shouldn't have electronic problems, it's how BMW Malaysia is dealing with this by giving me all sort of 'friendly and useful' advice and their supposingly '24/7' service and also why a BMW is having such critical electronic problems in less than 3 months time and how the mobile technician can just clear the 'fault' by kicking the car.

It's usually in the first few months that component defects, if any, will surface.

The knocking fix is a crude form of reset, as you can sometimes do with a any hung device. But it doesn't fix the original fault. It will happen again unless the short, corruption, or whatever problem is fixed. Best to insist they change the module completely under warranty.

Your battery warranty doesn't arise as it was drained by the lights fault. Wonder if they'll just charge it up...

 

[astroboy]

MF (Maintenance Free) battery is not meant for re-charge after draining because it serves no purpose, unlike conventional battery.

What BMWM should do is they should immediately despatch a spare/courtesy car to you for a temporary 1-for-1 swap, rather than telling u they're close for holiday... what our car is not meant to be driving on holiday izzit?!

Even if I have to buy the AAM insurance which will provide spare car in the event of lost of use of your insured car, it doesn't cost a lot.... why BMWM does not make use of this inexpensive service...:106:

Our battery on paper, its supposed to last 5 years (I think..), yet interesting to know the warranty is only 3 months... that's like mobile phone battery la.. cheh!!

So what they are trying to say if one of your tyre fail prematurely due to manufacturing defect and cause an accident that destroy the passenger and car, they only ganti you with one piece of brand new replacement tyre only la?! That's interesting... I wonder which section of the Consumer Law allow for this.. good le! If my drink is contaminated and kill someone, I just need to replace it with another bottle of drink, the rest not my problem eh!?

 

[Schwepps]

MF (Maintenance Free) battery is not meant for re-charge after draining because it serves no purpose, unlike conventional battery.

Yeah, but it can be done, although it won't perform well anymore. That's why I said wonder if they'll just charge it up, unless Morganl pays for replacement. Basically Morganl should insist on replacement of all affected parts arising from this case.

 

[Morganl]

Update #6:
==========

Guess what... the car is ...... still in my parking bay....

The flatbed car came 90 mins after the mobile technician left, and we spent the next 1 hour figuring how to move the E90 BECAUSE THE STERLING IS LOCKED!!!!!

Then the flatbed car operator told me that there is nothing that he can do (including jacking the car and moving the direction as that would damage the component under the E90). According to him, he had towed M5, X6, etc, none of those latest model has any problem like this, so this must be due to the older technology been used on E90 that is causing this gridlock issue.

So, the gridlock situation is like this:

1. They can't solve the sterling lock issue nor start the car without the neccessary equipments in the workshop
2. The flatbed tow car can't tow the car because the sterling is locked
3. The car can't go to the workshop unless it's been towed by the tow car

So.... my options are:

A. Leave the car as it is in the parking bay until the warranty expire and just throw the car away
B. Initiate a demolish request on my apartment so that the tow car can come in and tow away what is left of the E90 that wasn't destroyed during the demolition activity.


The benefits of Option A is that you can save on petrol, tolls and parking and enjoy a stress free view of your car exclusively just in your own parking bay, and you wouldn't ever need to worry about additional faulty parts nor services and repair associated with a BMW ANYMORE EVER IN YOUR LIFE!!!!

The benefits of Option B is that you get to enjoy a huge bang sound and the spectacular view of a building been brought down to it's own knees right in front of your own eyes (not through some TV reality documentary show), this is a once in a lifetime opportunity here!!!!!

So, ladies and gentlemen, what would be your ultimate selection? Cast you votes now while I'm still waiting for the Manager on duty to be back from his/her 'break'!!!!

 

[Morganl]

MF (Maintenance Free) battery is not meant for re-charge after draining because it serves no purpose, unlike conventional battery.

What BMWM should do is they should immediately despatch a spare/courtesy car to you for a temporary 1-for-1 swap, rather than telling u they're close for holiday... what our car is not meant to be driving on holiday izzit?!

Even if I have to buy the AAM insurance which will provide spare car in the event of lost of use of your insured car, it doesn't cost a lot.... why BMWM does not make use of this inexpensive service...:106:

Our battery on paper, its supposed to last 5 years (I think..), yet interesting to know the warranty is only 3 months... that's like mobile phone battery la.. cheh!!

So what they are trying to say if one of your tyre fail prematurely due to manufacturing defect and cause an accident that destroy the passenger and car, they only ganti you with one piece of brand new replacement tyre only la?! That's interesting... I wonder which section of the Consumer Law allow for this.. good le! If my drink is contaminated and kill someone, I just need to replace it with another bottle of drink, the rest not my problem eh!?

Even those M5 and X6 owner oso don't get a replacement car while their car are towed away by BMW, you think your tiny puny E90 deserve anything?

Speaking of which, aren't X6 a newly launched model in Malaysia?? so fast oredi become one of the tow car operator trophy d....

This might sound ironic, but there was a new C200 Kompressor parking bout 5 parking bays away from me and his mechanic is oso on the scene trying to fix some 'unknown' weird noise coming from his engine bay. BUT, at least he manage to start the car and probably driving towards a nearest C&C workshop to solve his problem.

The VW GTI parking next to me told me that his 3 series is still in the workshop, that's why he is driving a GTI for the time being. The last time I saw his 3 series was like middle of May, and I always thought that he had trade-in his 3 series for a GTI. See? BMW actually encourage you to be more connected to your neighbours!!!!!

 

[Schwepps]

Option A better.

Poor Morganl! Let BMW solve the problem bro. Go and play golf this afternoon. Hitch a ride to the golf club from the GTI guy....

 

[Morganl]

Yeah, but it can be done, although it won't perform well anymore. That's why I said wonder if they'll just charge it up, unless Morganl pays for replacement. Basically Morganl should insist on replacement of all affected parts arising from this case.

Fortunately or Unfortunately, we haven't reach that phase of problem fixing yet since the car is still in the parking bay (since 31-Aug-08 05:30PM).

 

[Morganl]

Option A better.

Poor Morganl! Let BMW solve the problem bro. Go and play golf this afternoon. Hitch a ride to the golf club from the GTI guy....

Anyone can give me a ride up to Genting? I wanna go and see if they got any lucky draw that give away new car.... maybe today is my 'LUCKY' day!!!!

 

[Morganl]

Update #7:
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The Mobile Technician that BMW is dispatching 1 hour ago to come to my 'rescue' is still no where to be found....

 

[E46Fanatic]

Power up the car via a jump start cable, then pop the trunk, then replace battery, then drive to SC to get it sorted out? Sounds like a possible workaround.

 

[Morganl]

Power up the car via a jump start cable, then pop the trunk, then replace battery, then drive to SC to get it sorted out? Sounds like a possible workaround.

Except that:

1. The car sterling is locked, and u can only move in a straight line, no left or right turn

2. The car can't be start when the car sterling lock signal is on (Red Light).

 

[Morganl]

Update #8:
==========

Finally they used a 'powerful' hydraulic jack, jack the frontal of the car up and we dragged & maneuver the car using the hydraulic jack instead of the sterling wheel through 15-20 parking bays. There was obvious scratches and minor damages under the carriage of the car due to this drag (the entire weight and force of the car is on that single point of contact between the car & the jack)

Once we reach AB, 2-4 techie guy spent next 1 hour++ and still can't start the car, but they managed to unlock the sterling although the Sterling Lock Red Signal is still on. I was been told that the primary I/O computer board seems to be 'fried' due to unknown reason and they had to replace that computer board before they can perform any further diagnostic. Earliest that they could get a replacement board in is on Thursday.

Now, here comes the juice of todays fruitful event:

1. The 1st instruction when the helpdesk received my complaint on 31-Aug-08 04:00pm should had been to check for the fuse of the highbeam and signal light rather than going straight to unplug the battery which could cause further damage if there was already an existing malfunction to the electronics. Apparently AB is blaming BMW Malaysia for outsourcing the Helpdesk and this outsourcing deal does more harm than good in protecting BMW's images in Malaysia.

2. The helpdesk should had dispatched a mobile technician on site and assist me to solve the problem rather than giving me simple 'unplug and plug it back' instruction remotely and when that fail, ask me to go home and wait till the next available business day. Apparently AB mobile technician are 'suppose' to be 24/7 and 'suppose' to be available during weekends and public holiday to assist BMW customer who are in trouble.

3. AB Mobile Technician should never use brute force technique to solve a critical electronic fault on a quarter million dollar car (at least not in front of the customer). I was advice to file a complaint against the Mobile Technician who kicked the bottom of the dashboard + banging the sterling repeatly to 'try and solve a critical electronic problem'.

4. The battery is rechargable and they will recharge it back and won't replace it unless they can produce 'evidence' that it was damaged and are required to be replaced. I told them to go to hell and replace it with a new one.

5. No courtesy car for today, but I was been told to try my luck tomorrow IF AND ONLY IF they have an extra car available.

 

[ramsing]

wow...this sux man. u're very patient. if it was me, i'll be on the news on the way to Kajang for arson. maybe u should buy a proton, at least if that breaks down, u'd more or less expect it too.

 

[Morganl]

wow...this sux man. u're very patient. if it was me, i'll be on the news on the way to Kajang for arson. maybe u should buy a proton, at least if that breaks down, u'd more or less expect it too.

I was thinking of trading in my 2nd car for a C class, now I'm reconsidering it and are quite happy with a Toyota that has less electronics. I think that this is actually a blessing in disguise.

 

[ramsing]

I was thinking of trading in my 2nd car for a C class, now I'm reconsidering it and are quite happy with a Toyota that has less electronics. I think that this is actually a blessing in disguise.

how bout the Audi. they're clearing off the quatro 2.0t at around 250k i think. previous gen, just b4 the newly launched one. with a chip, exhaust n intake, u'll be flying! :love:

 

[Morganl]

how bout the Audi. they're clearing off the quatro 2.0t at around 250k i think. previous gen, just b4 the newly launched one. with a chip, exhaust n intake, u'll be flying! :love:

When BMW After service is this sucks.... I won't be putting my money on Audi whom has less Service center and the CBU virtually translate into minimal parts availability, insufficient trained technician, etc... The previous version of Audi A4 B7 2008 new car is at 70k discount now though if its still available.

Anyway, I'll keep you guys posted on my exciting BMW experience. I'm having a feeling BMW won't just let go of me this easily.