F30 320i vs 316i

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pchan1 said:
Hope the SC can make a clean diagnosis and problem rectification. Keep us posted on the outcome.


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I've sent the car in yesterday for troubleshooting and they're still not done today which makes me think the sound might be coming from somewhere else. I'll be asking for a courtesy car if this continues on to tomorrow.

Update 09/04: Got my car back today from Quill as they could not supply me with a courtesy car to troubleshoot it any longer so the sound is still there and best part is they scratched my interior driver door handle so I made a complain about that and they will have it replaced when I send my car in again upon them supplying me a courtesy car to use. From one issue now got two issues...aiseh...
 
Both 316i and 320i are good cars. It all depends on what you looking for. Like bro M says, you can always use the extra cash for other stuff or even mod the 316i! Your choice bro...


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seancorr said:
I've sent the car in yesterday for troubleshooting and they're still not done today which makes me think the sound might be coming from somewhere else. I'll be asking for a courtesy car if this continues on to tomorrow.

Update 09/04: Got my car back today from Quill as they could not supply me with a courtesy car to troubleshoot it any longer so the sound is still there and best part is they scratched my interior driver door handle so I made a complain about that and they will have it replaced when I send my car in again upon them supplying me a courtesy car to use. From one issue now got two issues...aiseh...
Update 18/04: Found more scratches below my meter panel and dealer service rep responded saying I reported late and this was dealt not professionally so I reported it to BMW Voice and raised it up to Quill Service Manager. Waiting for their response. I seriously dislike them trying to say that I deliberately damaged my own car and best part is I was out of the country after i received my car back from them. Luckily I also had a 3rd party witness to see how they spoke to me when I received my car back and I will ask him to testify if Quill try anything funny with me. Where is the professionalism and courtesy in people these days?
 
I'm worried now to send my car to Quill. What kind of service that doesnt even look after your car?
 
JoeKenzoM said:
I'm worried now to send my car to Quill. What kind of service that doesnt even look after your car?
I hope they will buckle up and do a better job after my case. Those technicians should have treated their customers cars as if it were their own car....where is the passion in maintaining such cars like a BMW?

I'll wait for them to come back to me next week as I now have 3 issues rather than 1 when I first brought it in for troubleshooting and those two extra issues could have been avoided by Quill if they had more respect for their customers vehicles as we expect them to be the ones qualified to handle our cars.
 
seancorr said:
I hope they will buckle up and do a better job after my case. Those technicians should have treated their customers cars as if it were their own car....where is the passion in maintaining such cars like a BMW?

I'll wait for them to come back to me next week as I now have 3 issues rather than 1 when I first brought it in for troubleshooting and those two extra issues could have been avoided by Quill if they had more respect for their customers vehicles as we expect them to be the ones qualified to handle our cars.
How bad are those scratches? Maybe you can post some photos for us to see. My advise is to meet the after sales manager in person to resolve the matter. Sometimes we may have to give and take to resolve any disputes. Best of luck to you.
 
splee said:
How bad are those scratches? Maybe you can post some photos for us to see. My advise is to meet the after sales manager in person to resolve the matter. Sometimes we may have to give and take to resolve any disputes. Best of luck to you.
Here's one pic with some oil stain that I have no idea how it got there and another similar pic taken from another angle. The after sales manager was friendly enough to look into this issue for me. Will see what's happening tomorrow.
 
Just an update...my car's with the service center and I have a courtesy car from them and they said its gonna take a week to fix the issue...that is if they can find the fault and I just raised the issue of my front passenger seat height adjustment which when set to the max height, it sits lower than the driver seat. I didn't know this was an issue until I got my hands on the courtesy car which is in better shape than mine when I first received it brand new!!!
 
Quill and they gave me the exact car I sent it in, the 316i...but had to wait almost 2 weeks for them to source one for me. I think got a waiting list of people claiming warranty. Just when I was sitting down talking to the service rep, his colleague dropped another report of a X3 claiming warranty too haha. That's BMW Malaysia QC for u.
 
Hehe, I thought you could choose whatever car they have at their disposal. If i had the choice, I'd probably go for the 740iL or X5.
 
prodigy said:
Hehe, I thought you could choose whatever car they have at their disposal. If i had the choice, I'd probably go for the 740iL or X5.
Normally it is based on the availability of the cars that are either pre-registered with the dealer or their demo cars. Past courtesy cars I got was an E90 320i, X3 2.0i and a F10 520d
 
prodigy said:
Hehe, I thought you could choose whatever car they have at their disposal. If i had the choice, I'd probably go for the 740iL or X5.
Lol I wish!

Mavik said:
Normally it is based on the availability of the cars that are either pre-registered with the dealer or their demo cars. Past courtesy cars I got was an E90 320i, X3 2.0i and a F10 520d
You got to sample many cars in one go!

Update on my car issues...looks like they got all the scratches they did in my interior panels replaced and are still solving the vibration noise as well as the height adjustment on the front passenger seat. Will probably get it back next week I think.
 
My previous car was Altis, the seat adjustment is really good, almost meet any postures or positions that you wanted. But, when it comes to BMW 3 series, the height adjustment is really very limited. I really don't know whether this so-called height adjustment is the same across all cars or it can be adjusted ? If someone can tell us after whatever modification done by SC, please do share with us what was changed. Really appreciated, thanks.
 
I can vouch that the seat height in my car is lower than the seat height in the courtesy car on the front passenger side. Waiting for quill to check and feedback to me
 
Maybe have to ask SC to check 2 things.

1. Distance between lowest and highest seat setting. In summary the travel distance between the lowest and highest setting for height adjustment.

2. Baseline height.

I suspect the baseline height is different to begin with therefore you can't reach the desired height regardless.

Keep us posted, Seancorr.


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pchan1 said:
Maybe have to ask SC to check 2 things.

1. Distance between lowest and highest seat setting. In summary the travel distance between the lowest and highest setting for height adjustment.

2. Baseline height.

I suspect the baseline height is different to begin with therefore you can't reach the desired height regardless.

Keep us posted, Seancorr.


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Yeah the service manager has yet to come back to me on this issue but he did say that the height difference is always evident on his own car. Worse come to worse I will have to show them the difference between the courtesy car and my own car when the time comes for me to surrender it back.
 
Update on my car after receiving it back from Quill....sound at steering column is STILL THERE but softer than last time so I have the feeling it will get louder again over time like before so I will be sending it AGAIN maybe at the end of this year after monitoring it for a couple of months since we only have TWO years of warranty so better make the best out of it while I can.

Scratches made by them on the interior panels have all been replaced which is good but my glove box light isn't working now! Will have them fix it when I see them the next time.

Honestly it hasn't been a good experience for me owning a BMW with all these visits to the workshop and facing some serious bad attitudes of after sales people until I had to report it to BMW Malaysia and then dealing with the service manager directly.

All this goes down into my list of car brands to avoid when I'm shopping for my next vehicle which is a pity coz BMW cars are such a joy to drive until you're faced with its various issues.
 
seancorr said:
Update on my car after receiving it back from Quill....sound at steering column is STILL THERE but softer than last time so I have the feeling it will get louder again over time like before so I will be sending it AGAIN maybe at the end of this year after monitoring it for a couple of months since we only have TWO years of warranty so better make the best out of it while I can.

Scratches made by them on the interior panels have all been replaced which is good but my glove box light isn't working now! Will have them fix it when I see them the next time.

Honestly it hasn't been a good experience for me owning a BMW with all these visits to the workshop and facing some serious bad attitudes of after sales people until I had to report it to BMW Malaysia and then dealing with the service manager directly.

All this goes down into my list of car brands to avoid when I'm shopping for my next vehicle which is a pity coz BMW cars are such a joy to drive until you're faced with its various issues.
are you driving a 320i? agree on it being good to drive and the reliability being dodgy as hell.
 
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