530d 2004 - my ultimate driving pleasure or my ultimate driving headache?
- Thread starter shamkasio
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if you are looking for a mechanic who is familiar with bmw diesel i highly recommend this workshop called Innovasi Management & Services. The boss name is Lex Chin (not Lex Luther 
). Workshop is located at Bandar Puteri Puchong. I have been to WP-Auto & BG before, and Innovasi Management & Services is much better. He will explain to you in detail (will even show you diagrams!) what he is about or going to do. Personally I am not a big fan of WP Auto. They always assume the worst case scenario and are slow in doing work. Price is also quite expensive, labor for changing expansion tank=RM200!
). Workshop is located at Bandar Puteri Puchong. I have been to WP-Auto & BG before, and Innovasi Management & Services is much better. He will explain to you in detail (will even show you diagrams!) what he is about or going to do. Personally I am not a big fan of WP Auto. They always assume the worst case scenario and are slow in doing work. Price is also quite expensive, labor for changing expansion tank=RM200!cool post. hope either or will post update on episode here. enjoy hearing positive outcome from taking eybee to task.Ann;744354 said:Dear Hubby, we visited the poor E60 this morning at AB....
shamkasio
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Tuesday 22 May - Car out of AB. No fault signal. No white smoke. Only grey smoke when I press the pedal hard... Most importantly, no money to AB and engine is running as smooth as silk. Will elaborate what happened at AB when I receive written report from them. Tho I was promised to receive the report within 24 hrs, I am giving them another 24 hrs as the person in charge was on EL today.
shamkasio
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After chasing AB days and nights for written explanation as agreed, this is what I finally received:
"Dear Mr. Kasio,
My apology for the late reply.
I understand your disappointment and hope that you would allow us the opportunity to address this matter to your satisfaction.
Please find the service record for your recent visit as follow:-
a. Service- Standard Scope
b. Replaced Engine oil & Brake fluid
c. Performance vehicle diagnose- Test Module
d. Check electrical / electronic system- function of the control units & sensor.
e. Check function of Digit AL Motor electronic (DME)
f. Check fuel pressure (fuel tank to high pressure pump)
g. Check high pressure pump and pressure regulator.( high pressure ready below spec)
h. Check battery charging with battery tester.(Re-charge)
Mr. Kasio, thank you once again for your patience and understanding. Please do not hesitate to contact me if you need further clarification on the above."
For whatever AB meant with the above explanation, I think I just take them at face value and have the car double-checked by other BMW specialist as I am now convinced they already did their "best". Yes, that's the best they could do, if you know what I mean.. and I do not intend to pursue this matter any further with AB..
The most important think to me now is the car runs as smooth as a 2004 530D could do, and swirl flaps removal will be next in the pipeline....
"Dear Mr. Kasio,
My apology for the late reply.
I understand your disappointment and hope that you would allow us the opportunity to address this matter to your satisfaction.
Please find the service record for your recent visit as follow:-
a. Service- Standard Scope
b. Replaced Engine oil & Brake fluid
c. Performance vehicle diagnose- Test Module
d. Check electrical / electronic system- function of the control units & sensor.
e. Check function of Digit AL Motor electronic (DME)
f. Check fuel pressure (fuel tank to high pressure pump)
g. Check high pressure pump and pressure regulator.( high pressure ready below spec)
h. Check battery charging with battery tester.(Re-charge)
Mr. Kasio, thank you once again for your patience and understanding. Please do not hesitate to contact me if you need further clarification on the above."
For whatever AB meant with the above explanation, I think I just take them at face value and have the car double-checked by other BMW specialist as I am now convinced they already did their "best". Yes, that's the best they could do, if you know what I mean..
and I do not intend to pursue this matter any further with AB..The most important think to me now is the car runs as smooth as a 2004 530D could do, and swirl flaps removal will be next in the pipeline....
Sham... u dont hv to wait any longer. Just tow the car out of AB workshop if u want to save your money. My humble experience is you can easily have your car rectified at half of AB's cost... Just go to any BMW specialist around. There are plenty in KL..
shamkasio;743837 said:Thanks all for the very constructive and spirit-lifting inputs. If AB is not taking my last email to them seriously, I will definitely take the car out of their workshop and take it to other workshop. In the mean time I am taking the mechanics in AB to task with my queries. The last message I got from the senior Customer Service Officer was "My manager and also xxx (the officer in-charge) is working on it together with technical team...". I guess now they start to take me seriously.
While I am away, I guess thats nothing much I could do other than wait for their next response.
I know some of the parts mentioned in their quotation need to be changed. What I am not happy about is the time they take to come up with that RM18k quotation and they did not bother to check with the history of the car of which was fully maintained by them. Really cant see the logic of quoting me to change the battery while they were the ones who changed the battery last Sept.
I am actually preparing myself to take this issue as high as the CEO of Sime Darby, unless the technical expert @ AB really pull their socks.
Wish me luck friends..
