patgwh
Club Guest
- Joined
- Aug 17, 2012
- Messages
- 54
- Points
- 0
Bros, here are the steps that I took to resolve this matter, hopefully it may be helpful to some.
1) Call BMW Voice and lodge a complaint (not the dealership).
2) BMW Malaysia would direct the complaint to the dealership - in my case, I got a call from the dealership on the same day.
3) The parts should be available by 2 weeks as told by BMW Malaysia (please ask if not)
4) Call and confirm with the dealership on parts arrival after 2 weeks.
5) Drive in and get it fix (should be able to complete within a day if you drive in early - not weekends).
Here are the before and after photos:
BEFORE - Driver seat
View attachment 27883
AFTER - Driver seat
View attachment 27884
BEFORE - Passenger seat
View attachment 27885
AFTER - Passenger seat
View attachment 27886
1) Call BMW Voice and lodge a complaint (not the dealership).
2) BMW Malaysia would direct the complaint to the dealership - in my case, I got a call from the dealership on the same day.
3) The parts should be available by 2 weeks as told by BMW Malaysia (please ask if not)
4) Call and confirm with the dealership on parts arrival after 2 weeks.
5) Drive in and get it fix (should be able to complete within a day if you drive in early - not weekends).
Here are the before and after photos:
BEFORE - Driver seat
View attachment 27883
AFTER - Driver seat
View attachment 27884
BEFORE - Passenger seat
View attachment 27885
AFTER - Passenger seat
View attachment 27886