Rusted seat ....????

[Thils74]

This crazy! I am going to collect my car this Friday and just sent a message to the sales guy to check for rusts and change before I collect. Otherwise, I dont want that car!

Just called another friend of mine who collected the 328i CBU... also got a lot of rusts. He is now getting them to change it for him.

 

[MarcoMeswara]

Got my rusted seat changed at quill - disappointing - but at least it was fixed ...

 

[steviey]

Define disappointing

 

[KengKok]

I think that they only think of just getting the car out of their stock. Does it make a difference if my car was a pre-reg?



This is Wheelcorp Premium in Setia Alam.

Anyway guys, I just got back my car on Monday afternoon. Guess what, they did not change my seat pan!!! What they did was just to repaint the portion I complained that it is still rusty.
The head of sales previously agreed to change a new one for me. It was written in the service form "rusty seat pan replace" that was handed to me when I pass my car to them.I
I was unhappy and raised this issue to the sales manager again. As they were suppose to "replace" my seat pan and not "repaint" my seat pan.
The sales manager gave me more bs again. He said that "Even if I change for you a new one, the same problem will still occur. So the best solution is to just repaint to prevent further rusting problems"
I said that even the bolt on the hinge is rusted. He said that the rust is just the top layer and can be removed with sandpaper.
Of course the rust can be removed with a sandpaper, then there will be more rust develop on the surface again. Am I suppose to sand it off every single time? This will cause the bolt to thin down and eventually fail, say 4-5years down the road. I do intent to keep this car for a really long time. If I'd want to change the car frequently I'd buy a Jap car with higher resale value. -_-

Does anyone who had their seat pan replace get their seat rusted again after some time?
I will be making a complain to BMW Malaysia. I saw these emails in the post.
BMW AG: customer.service@bmw.com
BMW Malaysia:
Chandra.Gandhi@bmw.com.my (Aftersales Customer Relationship Manager)
johnnie.kan@bmw.com.my (Aftersales Area Manager)

I can just write in to complain to these email addresses? Also, any details I should include inside?
Thanks!

That's BS. No the seats pan don't rust. Condition inside car is dry so will no rust so easy. New seats pan has a matte light yellow plating material to protect. Mine changed about 2 months now.

 

[TheTinkerer]

Wonder if any of you guys ever requested the job sheet from your service adviser after any fixes. I got mine after having the so-claimed rusty seat 'replaced'. Upon inspection of the job done, I found that there are still traces of rust deep inside the seat (internal parts). Also, the job sheet testify that the item is actually a 'repair kit for rusted car seat'. Guess what, the cost is about RM180+. For that price, do you think it's actually a seat frame replacement? In my opinion, this fix is standard for all cars with the same issue. The standard procedure should be coming from BMW Malaysia and I do not think it's up to the dealer to come up with their own fixes (e.g. repaint, changing seat frame, etc.).

 

[willy5]

Wonder if any of you guys ever requested the job sheet from your service adviser after any fixes. I got mine after having the so-claimed rusty seat 'replaced'. Upon inspection of the job done, I found that there are still traces of rust deep inside the seat (internal parts). Also, the job sheet testify that the item is actually a 'repair kit for rusted car seat'. Guess what, the cost is about RM180+. For that price, do you think it's actually a seat frame replacement? In my opinion, this fix is standard for all cars with the same issue. The standard procedure should be coming from BMW Malaysia and I do not think it's up to the dealer to come up with their own fixes (e.g. repaint, changing seat frame, etc.).

This is what I was informed, all recent complaints will be fixed with a "repair kit". BMW is no longer replacing the frames. It was costing them too much.

 

[jan999]

i got mine replaced. as well as the sports trim piece. from AB JB

 

[kfantasyroy]

i got mine replaced. as well as the sports trim piece. from AB JB

bro jan999, how long time they take to replace? need to go AB JB for first service already, but need to use car daily. car need to stay over night?

 

[jan999]

i sent in sat and getting back thursday. its a few days job as i also get my ASS to be decoded. they said decoding takes a while to do.

u can ask courtesy car from them. i got a LCI X1 for the past few days. to my surprise, i found the spirit of BMW in X1 where i didnt get it in F30.

 

[crescent]

Is this sales manager by the name Jayden at Wheelcorp Premium?

Oppps, I think I got the person wrongly. The guy's name is Mr.Ho. Left his card at home, and he's the Head of Service at wheelcorp. Jayden is the Head of Sales. I haven't raised this issue yet to Jayden. Is he better at solving this?
I was so busy since my last visit to the service centre that I have not raised this issue yet with BMW Malaysia.

That's BS. No the seats pan don't rust. Condition inside car is dry so will no rust so easy. New seats pan has a matte light yellow plating material to protect. Mine changed about 2 months now.

KengKok, did you see any changes to your seat now? Any small sign of rust at all? Just curious to know if it is really fixed. Need some point to argue with them before I go to the service centre next hahaha.

 

[AT-Sixx]

Just to share with everyone.

After being alerted to the rust issue in this thread - I checkd with serv cntr who mentioned re-spraying is the standard approach to this issue (>1 month back). Honestly, I am ok with this.

Today, I finally found time to drop the car off - was advised that a full frame replacement is the standard now. I asked a few times and SA confirmed it - which is kinda wasteful (but am sure they'll take it back and fix it up for the next person).

FYI only - esp for those who havent done anything yet.

Cheerz

 

[Ramli_123]

another drama

View attachment 32393View attachment 32394View attachment 32395

after i got my rusted seat frame/cover replaced early this year, last month i found this rusted panel when i accidentally pullout the side cover.. better check yours.

I sent to AB and they said BMW MY instruct them to paint the panel only...hm...

 

[splee]

View attachment 32393View attachment 32394View attachment 32395

after i got my rusted seat frame/cover replaced early this year, last month i found this rusted panel when i accidentally pullout the side cover.. better check yours.

I sent to AB and they said BMW MY instruct them to paint the panel only...hm...

Only the first few had their seat frames changed. The later ones only got it painted as there are just too many to replace and would cost BMW a big bomb.

 

[Ramli_123]

better ask bmw to repaint back the car inside outside lah..haha

 

[TheTinkerer]

Lately, I notice the nuts/screws on the door sills (B-pillar) also looks like rusted. Anyone of you here got the same shit?

 

[jan999]

mine was changed to brand new seat frame, but that was 2 times of negotiations. however, the side panel also dropped off my itself coz the clip snapped out of its own. anyway, i sold my car already... had enough of these nonsense

 

[razibar]

oh boy....this is not good for BMW 3 series growth and sales...they better do something and do it quickly or potential customers would turn to W205 next year...

 

[eter]

Not making excuses for the F30, but according to the accessories shop owner who quite often remove seats for accessories parts fitting he mentioned that seat frame rusts are very common for those not painted. He is also a recent owner of a F30. How true is this?

 

[splee]

Not making excuses for the F30, but according to the accessories shop owner who quite often remove seats for accessories parts fitting he mentioned that seat frame rusts are very common for those not painted. He is also a recent owner of a F30. How true is this?

What do you mean not painted. All original seat frames are unprinted. The painted ones are after the SC painted it after customer complaints of rusty seat frames.

 

[eter]

What do you mean not painted. All original seat frames are unprinted. The painted ones are after the SC painted it after customer complaints of rusty seat frames.

I mean seat frames for all type of makes in general that come through his accessories workshop. Some are painted but some are not and some are rusted which he reckon is pretty common.