Rusted seat ....????

[mugz]

Yeah. Yet to test the difference...

 

[jan999]

guys, this is the new seat pan.

i changing it now,. and was told, can return car in 3-4 days time.

and pls ask courtesy car from them. View attachment 27172

 

[jason]

3-4days sounds very long.

Jason

 

[charcoal]

BMW should give us rebate for our manhour costs - we waste time to deal with their defects. :39:Maybe we need a petition..

 

[c-square]

I agree with that proposition. All the hassle in going in and out of the service centre, not once but several times, is a complete waste of our time!

 

[mugz]

However the feeling of sending in the car after weeks of owning it = priceless

My family asking me why so much problem = priceless

 

[tee]

Oh dayumm.. these are sad sights for a car which worth lots of hard earned money for our brothers here. Hopefully BMW do something about this. Is there a way for Global BMW to be triggered with this issue?

 

[ljsaw]

The problem is, most ppl are complaining to the dealers and not to the right channel.

Anyone who is unsatisfied with their car should write to BMW AG and BMW Malaysia directly. Make them known of the issues. I have done my part but I can't make myself heard if I am doing it just by myself.

Here are the emails:
BMW AG: customer.service@bmw.com
BMW Malaysia:
Chandra.Gandhi@bmw.com.my (Aftersales Customer Relationship Manager)
johnnie.kan@bmw.com.my (Aftersales Area Manager)

 

[Donovan]

The problem is, most ppl are complaining to the dealers and not to the right channel.

Anyone who is unsatisfied with their car should write to BMW AG and BMW Malaysia directly. Make them known of the issues. I have done my part but I can't make myself heard if I am doing it just by myself.

Here are the emails:
BMW AG: customer.service@bmw.com
BMW Malaysia:
Chandra.Gandhi@bmw.com.my (Aftersales Customer Relationship Manager)
johnnie.kan@bmw.com.my (Aftersales Area Manager)

You are correct!
Even by leaving a comment on FB, they will usually reply you latest the next working day!

 

[jan999]

best-nya, just called me and told me i can only get back my car coming monday earliest. and i sent in this wednesday.

 

[ljsaw]

You are correct!
Even by leaving a comment on FB, they will usually reply you latest the next working day!

Oh I did, but my posts got deleted.

 

[jennypenny]

my facebook post got deleted after 7 hours.

 

[Bmwkid]

post some pictures?

 

[mugz]

Delete fb post??!?? That's cheap reminds me of paradigm mall case lol...

 

[Donovan]

Bad press is bad for business.
I message them privately instead of airing them publicaly.
They got back to me within a couple of hours. Next day I receive email from SC parts manager to let me know parts "status".
Mosts businesses FB page will delete "unfavorable" posts.

 

[splee]

Same problem here. Both my front driver and passenger seat frames are rusty. Unbelievable. SA from Wearnes promised to claim new seats for me. Now waiting for the new seats to arrive. How about the back seats frames, how to check if the same problem. Anyone check their back seats?

 

[jan999]

haiz, just got back my car. Now hinges ok. But under seat still rusted after new parts changed. Have to claim again.​

 

[astroboy]

It's a material failure, if the replacement part made from same material, you'll get the same result. I checked my 2007 E90 seat, already 5 years old, no such problem.

 

[jeremy85]

Went to ingress in pj to finalized my order and happened to take this photo in one of their showroom unit. It seems that the rust is quite bad under the seat.

View attachment 27258

 

[ACS325i]

Went to ingress in pj to finalized my order and happened to take this photo in one of their showroom unit. It seems that the rust is quite bad under the seat.

View attachment 27258

wow thats pretty bad. at least mine's not as rusty as that