" Free " modification at AB ... Glenmarie

[yohji_yen]

Hi all .. i sent my car to AB glenmarie 2 days ago due to cylinder head cover gasket leaking and need to be replace. i went to collect my car yesterday evening, and just like normally we all did , ' No Money No Talk " . Paid baru got ur car key. After paid just walked out with my key to check out my car, from far i thought i got some problem with my eyes after a long day work ... my " breyton " front grille emblem became " reyton " ... :dunno: i can 100 % comfirm when i sent my car to there , i double checked all my additional accessories on my car bcoz this happen to me before at AB 2 (small dented on my bodywork). then i just keep quiet n proceed with my checking , when i open up my bonnet ... i thought Star Wars took my car to made their following episode , my engine compartment like terrorist attack , dirt all over my engine , oil .. unfinished wiring work .. screws ... nutss .. To make all clear, i wash my car body at least once a day .. even raining season like nowadays , twice a week for my engine compartment n twice a week for my interior all by MYSELF.. even i got 3 maids .So i rush in to the office n page the customer assistant which just now smiles at me n told me " Sir , ur car is done .. pls paid at the counter ". Of course with my high voltage screw driver n SCREW them up !!! then he drive my car into the backyard .. n after 10 minute , he came back with my broken " B " reyton n used those damn stupid super glue n stick the " B " on my front grille instead of on the emblem ... :angry: Wat can i say anymore ??? i straight away tear off the " B " which is cost me RM 200 ... n drive out ... after i went home , of course i need to clean up my car .. another "Weight Reduce Modification" done by AB .. those carpet PIN or some call it Locker from 16 leave onli 2... :aggressive: leave 2 pins how to lock 4 carpets ????? as the conclusion , Y we need to pay that much off money for those services ?nothing or even worst than those small workshop in town ... this call After sales services ? or can b say free " weight reduce modification " to appreciate all the BMW onwers ?????

 

[ace99]

bad bad.. may be the guy who did your car lost soccer bet overnite :blink:

tough luck mate.. ur not alone.

 

[conan]

u didn't complain to their big boss?

 

[jsen]

yohji,

u should lodge a complaint to their head immediately... nvr give this bugger a second chance..!

 

[nathan]

Bro......

same thing here ......sent my car for interior cleannin and upon collection roof lining koyak.........

but after heated negotiations...they changed the whole roof lining for me

 

[yohji_yen]

Originally posted by jsen@May 6 2006, 12:33 PM
yohji,

u should lodge a complaint to their head immediately... nvr give this bugger a second chance..!

jsen , i did log a report at my previous service due to the ' dented ' on my side rear panel (petrol cap). coz i wash my car daily so i know my car condition , but they inssist that my car was already dented b4 i drive to AB ...

then keep on argueing la .. until Cyber Jaya BMW Malaysia also no use ..
bcoz i got nothing to prove that when my car sent in that time is in good condition.. (without dented) .. so what do ...

 

[2cents]

Now, here r some good reasons why it makes no difference going to unauthorized or authorized UDM workshops!

 

[ace99]

the prob is non authorised workshop also screw up and charge same price. is better we slowly learn up our cars and not being ripped off.

 

[valkryie]

yohji,

Looks like a deliberate job at the number of things gone wrong esp the carpet. There is really no need to take out carpet locks for your repair job.

Anyway I suggest for you to write to BMW Malaysia in Cyberjaya in a firm but polite letter detailing the issues and express your disappointment at the poor level of service and unprofessionalism of their authorised service center. Follow up with phone calls.

They need to rectify this mess. Don't let them get away.

 

[san]

all sime darby group company are like that, it happens to me when i send my range rover to land rover malaysia for repair and services.
in the end i complain to land rover asia pacific office and let the westerner to tell their dealer what to do.
the negative point is that after the dealer been screw by the manufacturer they (dealer )will treat us like second class customer.

 

[fabianyee]

perhaps it's wise to bring a digicam next time to the serice center and take a photo of it with one of the personnels in the photos.. photographed the existing dents and visible scratches..
If anything else appear when u collect the car, then they can be held responsible..

Actually, I'm surprise there's no pre-service inspection on the vehicle when the take in the car. I've seen workshop do a check and mark on the car drawing the scratches and dents when a car goes in for service.

With that procedure, the service center can hold the employee responsible for any damages occured. Without it, the employees won't give a hoot to the condition of the cars they worked on. It's bad for the establishment.

 

[safri]

feel your pain bro....similar experience on few occasions...

 

[Mouse]

yohji we feel your pain, i believe many of our members have experience b4, not only sending it to service. they might screw up when u send for tyre aligment, send for detailing, fixing accessories, tinting, etc. cant sleep for few days thinking about it

 

[PiedPiper]

Oh dear... and I thought these things only happen at Proton!!

Sad sad sad....

 

[dwj]

uhh...so terrible ah AB..hmm...so far i guess nth happen to mine.maybe coz i dun realy go n check b4 i send to AB..but if its true..then it realy suks..we pay so much but giv such a service..uhh guess nx time i should b watch out..yea like wat one of our bro said..take a pic of ur car as proof so at least we can fight over..

 

[yohji_yen]

Originally posted by valkryie@May 6 2006, 03:15 PM
yohji,

Looks like a deliberate job at the number of things gone wrong esp the carpet. There is really no need to take out carpet locks for your repair job.

Anyway I suggest for you to write to BMW Malaysia in Cyberjaya in a firm but polite letter detailing the issues and express your disappointment at the poor level of service and unprofessionalism of their authorised service center. Follow up with phone calls.

They need to rectify this mess. Don't let them get away.

valkryie,

10s for ur suggestion , i wil definetely write a " POLITE " :aggressive: letter to their management ... and i think better forward this " Link " to them too .. let them see how their REGULAR or EX customers think about them ...

:getyourfactsright:

 

[yohji_yen]

Originally posted by fabianyee@May 6 2006, 04:08 PM
perhaps it's wise to bring a digicam next time to the serice center and take a photo of it with one of the personnels in the photos.. photographed the existing dents and visible scratches..
If anything else appear when u collect the car, then they can be held responsible..

Actually, I'm surprise there's no pre-service inspection on the vehicle when the take in the car. I've seen workshop do a check and mark on the car drawing the scratches and dents when a car goes in for service.

With that procedure, the service center can hold the employee responsible for any damages occured. Without it, the employees won't give a hoot to the condition of the cars they worked on. It's bad for the establishment.

fabianyee,

u are right !!! we should bring a high end DVD camcoder along and shot all around the car wiith the CA (customer assistant) stand beside the car n burn 2 copy and past one to them to keep as reference.

ya , actually AB do ask n check every customer cars when they send their vechicle ... but from the past 2 service ... they just past me a stupid envelop n required me to fill up the complaint or items need to be replaced, then just put the key inside the envelop as the result of ...

" All our Customer Assistants are busy at the moment " !!!

then apa lagi kita boleh buat ? inssist to waste our time waiting like " James Brown " is coming to the town ??? they suppose to serve us not we ... !



:getyourfactsright:

 

[schone]

Tales like this really deflate my impression on AB and their services.

It actually makes me glad I'm servicing my car at an independant workshop where I personally meet the foremen at every service.. and if necessary I know I can escalate my issues to the owner of the workshop.

Curiously .. what is the best after sales service in Malaysia amongst any car makes?

 

[valkryie]

Hi Yohji,

Just remember that the person reading the letter is not the person that did those things to your car . You want results and you don't want to burn bridges just yet. You never know you might really need them in the future but I hope not.

 

[ezain]

Originally posted by fabianyee@May 6 2006, 04:08 PM
perhaps it's wise to bring a digicam next time to the serice center and take a photo of it with one of the personnels in the photos.. photographed the existing dents and visible scratches..
If anything else appear when u collect the car, then they can be held responsible..

Actually, I'm surprise there's no pre-service inspection on the vehicle when the take in the car. I've seen workshop do a check and mark on the car drawing the scratches and dents when a car goes in for service.

With that procedure, the service center can hold the employee responsible for any damages occured. Without it, the employees won't give a hoot to the condition of the cars they worked on. It's bad for the establishment.

m totally agree with bro fab...after i kena crack at windscreen after took the car for service(not beemer)...i religously took my car photo with my camera phone and show to the supervisor before send it.funny thing...after i did that...there were no incident happened...may be they take a cautious step.