Don't know about others but I did voiced my dissatisfaction to the Quill mgmt, but they just don't give a damn as I am just a tiny small fly. Their answer were that is how BMWM policy it, and if dealer service it under BSRI before the indicator say so, BMWM is not going to honour it so the dealer won't be able to claim back the service dollars from them. Anyway after a few arguments, I gave up and folk out my own money to service the car on 15,000km (without resetting the meter so I can know when the actual BSRI service is due).
Well, for me Quill has just lost another customer. BMW is a great car, but the way BMWM and their dealers run the biz and programme here suck big time.