My bad day at a workshop

[Funk]

Writing this to share with you all my bad day I had with workshop A.

A is an authorized BMW service center. I was stranded the other day without aircond....called a fren to help purchase an ori aircond part from A that cost RM400. Part was sent to me...however, i found out that the wiring was loose. Proceeded to return the part after a month as I wasn't around town but A refuse to accept for a credit note on my arm bush that was changed. The accounts manager told me they have closed their year end account and wont accept any returns....he even proceeded to challenge me if I'm running a business, would you gladly accept return..told him off why not, customer comes first...for such multi-million business..i would even write off that amount just to keep my customer happy....asked me not to bring trouble to him, etc etc...told me also that even if u buy anything in shopping complex..u wont be able to return it...wat blatant and childish remarks from such a big company....i highly regarded this center as one of the best customer service but this really piss me off....

He offered to "sell" for me and return the money once the sale is done...i mean..what's the difference???? He even told me that i should know its year end and they close account and should have called them earlier that u gonna return the part...what the heck....(things ppl do just to let customer eat the dust)...

Proceeded to talk to the service manager and he says he will settle it....some argument took off between the accounts manager and service manager but I got my car in the end with that "crap" look on the accounts manager face....Now they telling me the service manager will have to buy the aircond part...

Wat's ur take..am i wrong to return something perfectly unused unopened or what? I feel bad for the service manager as no one wants to side him...haih...but both the accounts and service manager are brothers for god sake!!!

Guess sheer driving pleasure comes with Sheer Disgust Service...i'm going to buy a Toyota next....

This, is what I am trying to avoid.

I guess u are lucky they did not tell you this, "You drive such a car, RM400 osso cannot afford har?" I dig u deep.

 

[Ade]

This, is what I am trying to avoid.

I guess u are lucky they did not tell you this, "You drive such a car, RM400 osso cannot afford har?" I dig u deep.

Then the reply will be "You own such big company..RM400 also u cannot absorb? Absurb isn't it? Are you ready to loose another 10 more customers?"

 

[Ade]

OK I got it.. You must call your workshop and ask for advise about the problem with the car and based on the discription from you, the technician have conclude that the problem is most probably the aircon resistor. This is the same as you calling your doctor and say you got stomach ache. He of course would most say that it due to food posioning because of recent outbreak.

I think that it is quite understanable that in this case a "wrong" diagnostic happened bearing in mind that the car was not inspected at the workshop by the technician.

I would think the service of the workshop is reasonable considering that some of them would not even give you the time of the day when you poses question to them.

I think you "have" resolved your problem based on your postings.

You are just pissed out with the account manager.. ha..ha.. Tell me who isn't.. they simply make deduction from our pay without informing us and never pay our overtime. blah.. blah .. blah..

Anyway I feel for you.. At least you have managed to get good service from the Service Manager.. he..he..

The service manager's service is top notch i would say..u would never get treated from AB like this...as far as I'm concerned...but I am real pissed with the accounts manager....that's why i ended my thread feeling kinda sorry for the service manager....

 

[Funk]

Then the reply will be "You own such big company..RM400 also u cannot absorb? Absurb isn't it? Are you ready to loose another 10 more customers?"

***salin nota***

 

[initialM]

Long Live Toyota!!!!

They shouldn't have done that...

Too bad the new Camry is not a RWD car.

Miss my dad's Toyota 1.6XE Liftback Twin Carb

 

[walrus_lord]

Ade...

Glad everything worked out for you in the end!

But I have to express that the w/s service was fantastic - did a lot of "extras w/o charge"! It was only one of the "black sheep" which wasn't customer oriented...

ANyways, toyota service centers arent exactly smooth sailing either....

 

[Ade]

I think toyotas are more problem free than BMWs...hmm...LEXUS IS250...hmm...

 

[Jules]

Bro, thanks for more info but while I do think the accounts manager call is....not client friendly, I think the lesson here is a remote control diagnose via a phone call is not really suitable for any car, least of all a BMW.

Anyhow, would be sorry to lose another BMW owner esp in this manner, no matter which marque u choose.

 

[Jules]

----deleted cos double posted...DARN------