Ingress - Great! car buying experience!

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primus2211

Club Guest
Joined
May 14, 2007
Messages
206
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Don't normally praise dealerships but this experience definitely left me feeling good! This was how it went:14/01 - we test drove at AB Glenmarie, loved it.15/01 - went straight to Ingress at Damansara to book car.19/01 - car in showroom, asked them to V-Kool tint and reverse cam.22/01 - car ready for collection28/01 - just collected car as we were away for CNY!Everything went without hitch and Sharmizy got us a pretty good deal for the 2012 unit and also for the reverse cam + tint. Highly recommended for those looking to buy new.
 
oh yes great value! below 350k right..? and u get the latest f30 with tons of torque.
 
mikeyew;709511 said:
Bro, is yours with Eco Pro & start/stop features? Mind sharing
What deal you got? Discounts?

Hi Mike,

Yup, comes with the rather good start/stop technology and also the rather peculiar EcoPro function. On the deal, will PM, not sure whether supposed to openly disclose?
 
primus2211;709536 said:
Hi Mike,

Yup, comes with the rather good start/stop technology and also the rather peculiar EcoPro function. On the deal, will PM, not sure whether supposed to openly disclose?

Thanks for sharing bro. Hope you enjoy your new ride
 
Tks for the tip Primus. Heard a lot abt the dealership service. And great car you just got yourself there. :)
 
jarance;714850 said:
err any reason why you test the car in AB but book the car in Ingress?

Hmmm.. where do I begin?

1) Sales person not able to clearly explain about some of the features of the car.
2) When asked about stock for specific colour choice in stock, sales person said SHE would check. 2 hours later she said no stock, lead time 5 months.
3) When questioned further, she said she would check system (which means that she hasn't!) and come back by Monday, never did.
4) Previous experience of buying and servicing Mini over there was horrible!
5) Rigid, no discounts at all.

After waiting for a couple of days, I decided to check around instead.

Why didn't I try Quill you might ask?
===================
They were actually my 2nd choice as there workshop was near my place. Rang up, was told no stock and have to wait for 5 months. Salesperson just told me that he has no access to the stock in the system. They were not my 1st choice simply because when we still had a MiTo, I ran into one of the Quill senior management there and he promptly told me "Come by our showroom when you can afford a BMW" in exact words. That came to mind the 1st thing when I thought of Quill.

Finally called Ingress, they're my last choice because of their location. The fellow on the phone was very polite and bothered checking on the system and confirmed that he had the right colour unit coming in a weeks time. He bothered checking with all the other sales persons to confirm that it was an unbooked car as well. From there on it was smooth and pretty much went without a hitch.
 
primus, thank for the info.

I guess extraordinary customer service goes a long way in closing the deal.
 
I got my 325 from Glenmarie last week, I did not say anything to the SA. When I picked up the car SA did not even offer me a sweet. I asked for a remote cover and a cap. SA says will try to get it for me. That is how the SA Buat tak tahi as if I am a real dumb dumb. It's ok for me, am already contemplating the 520d later this year so looks like I know which SA in Glenmarie that will not get the business.

Best part at Glenmarie is when I was paying for the car, I left the desk I sat at to process the forms, another SA came and used it despite my notebook and all was left there. There was another table less than 10 feet away, the other SA could not be bothered.
 
tIANcI;716169 said:
I got my 325 from Glenmarie last week, I did not say anything to the SA. When I picked up the car SA did not even offer me a sweet. I asked for a remote cover and a cap. SA says will try to get it for me. That is how the SA Buat tak tahi as if I am a real dumb dumb. It's ok for me, am already contemplating the 520d later this year so looks like I know which SA in Glenmarie that will not get the business.

Best part at Glenmarie is when I was paying for the car, I left the desk I sat at to process the forms, another SA came and used it despite my notebook and all was left there. There was another table less than 10 feet away, the other SA could not be bothered.

Hi Tianci,

would you mind to share the SA name? atleast a hint? im afraid i get into the wrong SA when i did a book last 2mth ago.
:listen:
 
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