How to CONTROL your staff effectively??

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Originally posted by f8.@Mar 16 2006, 11:28 PM

but most of all, as superman always says, with power comes responsibility, the opposite applies too. if you assign responsibilities, you need to give them the authority and power to act. guide them and give them the resources they need to achieve their job.
f8, i'm sure you got more than this...... :p

question,
how about assigning responsibilities and yet having to take accountability?

i have learn that you can delegate task and authority in some cases power, but what about the total responsibility and accountability for that task, coz i'm very sure you can't delegate that down the line......

if you are a head of a dept. you are full responsible for all of your subordinates actions and non-actions correct?

now can that subordinate be held to all the task ,responsibilities and the accountability of his/her actions? if there is a head, he is accountable to all under his wings....i learned that the very hard way..... :(

to me , i can delegate part of the responsibility to a subordinate, but there still lies some greater part in me that will be held accountable......


am i making sense or issit too late for my brains to work.... :lazy: :lazy:
 
ULTIMATE STAFF INCENTIVE SCHEME

WORK OR GET FIRED


Put up this sign behind you in the office.
 
All are good and sound advise, it all depends on the kind of work and the sort of environment that you want to have...

Be truthful, do not overpromise, listen, separate work from play, don't be shy to give credit where credit is due and don't lie to them...

But if these things don't work....
USE A SPANKING BOARD!!! :nyehehe:
 
Originally posted by teejay@Mar 16 2006, 09:05 AM
so Studd DD wears g-string to turn himself on.......

i do it for my wifey only ......heheheh!!!

***sorry off topic.......


one more thing, male can be very chauvinistic when it comes to ladies being their bosses.......

* Hijack *

When did u get married ? How come no convoy one ? :nyehehe:
 
OSflanker has also made a valid point, different strokes for different folks! :)

A leader should be very decisive and more often than not, good decisions are unpopular more than half the time. And then importantly is how your praise and reprimand you staffs, basically how you exert control on them.
 
Thank you guys.

Currently Im joining a new company. I have to manage 7 staff who are different races from me. They have target to achieve and we have a system called KPI to monitor their performance as well.

Most of them are guys & older than me & senior than me in this company. You know lah, they tot that they know BETTER !
 
Most companies now have KPI (Key Performance Index), heck they even implement it with the GLCs haha. Most of the time its tie to the BIP (Bonus Increment & Promotion). I remembered you are in the insurance industry, now an unit manager? Should not be that difficult yet :)

Use the KPI effectively and your job will be easy! Set targets that are attainable and be fair. Managing staffs is an art, you can read all the books in the world but its an on-job training program :)
 
Originally posted by Unique@Mar 17 2006, 09:13 AM
Thank you guys.

Currently Im joining a new company. I have to manage 7 staff who are different races from me. They have target to achieve and we have a system called KPI to monitor their performance as well.

Most of them are guys & older than me & senior than me in this company. You know lah, they tot that they know BETTER !
If they know BETTER, how did you get the job?

If you know BETTER, prove to them, and they'll eventually recognize who's the leader. Else, you won't last no matter how many management book advice you employ.

It's easier to fire one than to fire seven.
 
Originally posted by ALBundy@Mar 17 2006, 09:01 AM

Teejay, you are taking about two things here, namely delegation and empowerment.

Yes, even when we delegate tasks and empower certain staff to make decisions, inevitably as their superior you will have to take responsibility for the actions/decisions. Empowerment is a tricky thing to do. While its good to empower certain staff whom you think has the potential to go far and hence allow them to grow and learn to make decision, not everyone can be a good decision maker. Empowerment could be one way to find out! To be on the safe side, you empower them to make small decisions before giving them absolute empowerment. :)
Spot on...... :lol:


but would the empowerment sometimes backfire, if not delegated properly....? :rolleyes:

what then happens to the accountability if a subordinate is empowered with the responsibility to carry out a task....? :ph34r:
 
While I dont profess to be a domain expert in this area, I've found that you are only as successful as the people around you are. Many people believe a great leader has followers and the key to leadership is to have more followers. However, the best leaders are those who have successfully surrounded themselves with leaders whom they have nurtured and developed around themselves, gained their trust, loyalty and commitment from. At the end its the closest people around you who really determine your success.... and its also true that these are the same people who will also determine the level of failure of you as a leader. In other words, folks close to you will either "make you or break you". Focusing and investing in developing people around you is the best thing you can do for your success :).

Also the experience and journey lasts way beyond the "job" and carries on to other areas in life where you and your fellow leaders paths will cross and you end up helping each other out in deals, work, etc.

There is an excellent book by John C Maxwell - Developing Leaders Around You.. Highly recommended.
 
Originally posted by E46Fanatic@Mar 17 2006, 09:45 AM
...

Also the experience and journey lasts way beyond the "job" and carries on to other areas in life where you and your fellow leaders paths will cross and you end up helping each other out in deals, work, etc.

...
good point e46fanatic. i totally agree with the concept that everything you enjoy or suffer today is a direct consequence of some action or effort put in by yourself or someone else a long time ago. every present moment is reap and payback time for the past. and even if you're enjoying sucess from yesterday's work, today, if you stop putting in work to ensure you can reap in the future, you have in fact sealed your fate for the future. it will trickle out over time and prove so. thus the famous chinese saying of 3 generation from ruins to riches to ruins.


what went around then, comes around now, right?

this is actually very parallel to the buddhist view of karma. that the good karma you did in your past life affects your current life. and what your next life will be like will take into account the karma's you do in the present life. etc.

essentially, this mode of thinking encourages people to have a long term view. in the business organisation, the dream of a visionary leader is to put in place an organisation and environment that continues to sustain itself and progress long after the leader has died. thus his legacy. but the onus is also in each generation's leader to put in the work to ensure the momentum goes well into the future. this, in essence, is succession. read andy grove of intel's message in the latest annual report.
 
Originally posted by ALBundy@Mar 17 2006, 09:17 AM
I remembered you are in the insurance industry, now an unit manager? Should not be that difficult yet :)

Hahahhaa.... thanks for still remember me .

Im not more in banking, too boring. Now totally different but still related to MONEY :yes:
 
I tink it's important to make the working environment fun. People are most creative when they're motivated. It's also easier to get a point across i.e. by teasing rather than screaming. If timelines need to be set and adhered, make it reasonable cos if you set unreasonable targets, then it's not fun anymore and while timelines may be met, the quality of the work may suffer.
 
Originally posted by f8.@Mar 16 2006, 10:28 AM
people are just people. they respond to incentives. and money is major incentive to most. but on a longer term scale, you need to empower the people and give them objectives, not micro manage. make people take pride and ownership, make them take charge. give them a voice. if they're engaged trully and find it 'real' and satisfying, they tend to push themselves better. you just need to set a clear direction as a boss. thats most vital. nothing like a lost team.
i like how true it sounds.. excellent!!
 
Originally posted by teejay@Mar 16 2006, 11:50 PM
how about assigning responsibilities and yet having to take accountability?

i have learn that you can delegate task and authority in some cases power, but what about the total responsibility and accountability for that task, coz i'm very sure you can't delegate that down the line......

if you are a head of a dept. you are full responsible for all of your subordinates actions and non-actions correct?

now can that subordinate be held to all the task ,responsibilities and the accountability of his/her actions? if there is a head, he is accountable to all under his wings....i learned that the very hard way..... :(

to me , i can delegate part of the responsibility to a subordinate, but there still lies some greater part in me that will be held accountable......


am i making sense or issit too late for my brains to work.... :lazy: :lazy:
teejay, it'll always be easy for someone like me to sit behind a monitor and blabber away than it will be to do it in practice.

but i think we need to make the distinction between task and objective. as a manager, you are responsible for some objectives that your bosses demand out of you. to meet that objective, you break it down to low level tasks. exactly how you do it, ie the tasks you choose, is not important to your bosses as long as you achieve the objective within time and cost constraints.

likewise, from you to your subordinates, you split the original higher level objectives into lower level objectives for them. ideally you give them a free hand how they choose to interpret these low level objectives into tasks, provided it meets their objective within allowed constaraints.

of course, as a good boss, you should guide them and run through with them the action plan they propose. hopefully with your experience and wisdom, you can immediately tell if what they had in mind is easily feasible in reality.

but more than that, when any boss splits objectives to his workers, he should know well what the strengths of each worker is. and concentrate on his strength when choosing which portion of the objective cake to give him. do not allow their disability to direct the way you assign objectives.

ie do not go by elimination. go by what is right and can be done.

after all, no one can do anything with what they cannot do. so if we take the view that we see each worker for what he can do, and what his potential is, and then see what specific limitations he has that prevents that potential to be unleashed, and work towards removing that limitation. only those limitation that become a hindrance to them achieving what they can do, should receive attention. anymore attention to their other limitations will eventually lead to a lot of politics and favoritism.

of course quality of people matters. with the wrong guys for the job, maybe you just have to use your authority to dictate whilst you get replacements-it cannot be a long term plan.
 
Originally posted by Juan Powerblow@Mar 17 2006, 05:12 PM
I tink it's important to make the working environment fun. People are most creative when they're motivated. It's also easier to get a point across i.e. by teasing rather than screaming. If timelines need to be set and adhered, make it reasonable cos if you set unreasonable targets, then it's not fun anymore and while timelines may be met, the quality of the work may suffer.
JPB, i can't agree more.

the fun environment helps to create the kind of spirit which facilitates openness and honesty which is not abrasive nor offensive. and its terribly vital for any person/team/country to know explicitly how things are going and how they are performing if they aim to improve. there is nothing worse than teams who delude themselves from reality, either through protection or ignorance because they are not able to measure themselves realistically. anything hidden from reality is the guarantee for low performance and low competitiveness.

also true about being realistic in targets. its not that we want quantity if they're all crap. a lot of activity but not edging towards objective is going around in circles. you are exactly where you started, just very tired.
 
Originally posted by f8.@Mar 20 2006, 08:10 AM


also true about being realistic in targets. its not that we want quantity if they're all crap. a lot of activity but not edging towards objective is going around in circles. you are exactly where you started, just very tired.
agree totally with this.......

soo, soo, soo tired........ :(
 
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