I would like to share my experience purchasing my first BMW from Auto Bavaria Sg Besi and I must say, the entire process from viewing the demo and the after sales service is bad
Prior to the purchase, many questions that I asked the SA was unanswered or the SA doesn't even know what the heck I am talking about. I asked SA about the comfort access and the SA said that it's included in the 328i. Until I came across this forum, many users confirmed that the comfort access is not included. So I called again and asked her to double confirm with her manager and finally got the correct answer. Then, asking about the BMW Snap in for iPhone, the SA said there is no such device that they sell (Okay, fine maybe they did not purchase the snap in but cmon, your the sales assistant and you should be doing your own homework about this). I asked about the TPA and the answer was "I am not too sure what it is but it's for security purpose) until I had to post this on this amazing forum.
So I then decided to go ahead because I thought, what else could go wrong. I was so wrong about this and totally regret that I did not proceed with a different dealer. So, after putting down the deposit, I wasn't given a receipt (Okay fine, BMW wouldn't cheat customer so I didn't worry about this). Then, I requested my SA to try submitting to a couple of banks and the SA was reluctant to do it telling me that this is a waste of time as the rates are the same (Okay, fine again assuming that she's right but no, she was wrong and finally the SA decided to help me submit to another bank and got the rates that I wanted). Then, I asked her how much would a normal number costs (infamous number, 4 digits) and the cost was around RM500 - RM600 (Not sure if this is expensive or not but it's almost 100% of the original price). So the SA asked me to get the number myself as it was only RM210 (Okay, went all the way to JPJ and had a hectic moment with the runners at JPJ as they don't seem to understand how to line-up and don't seem to be civilized to me). So I was in line at 3rd place but I got the number 43, because all the runners did not line up (The counter lady in JPJ seems to be biased by helping them take a bunch of numbers first).
Thinking that everything is done now and I thought I don't have to go through all these crap again and now asked the SA for the bank account of their company as I want to do a wire transfer of the initial downpayment. It took the SA almost 4 - 5 working days to give me their bank account number and the best of it all, I had to keep calling the SA to remind the SA :thefinger: (Looks like I am the SA and the SA is the customer
) So I vented out my anger and the SA apologized , okay fine I don't want to mess up with their performance or complain any further.
Now, when it comes to the collection day, I reached there at 11.30pm as the SA told me that she will go out for lunch at 1PM. Then, I called her and the SA said they're out for lunch (I was so pissed but tried to be ignorant and let them have their lunch in peace). Waited till 3pm and they finally got back. Started quickly explaining about the car features etc and went off at 3.45pm
After a week of driving, there's some rattling noise on the driver's door lock and passenger's compartment so I went back to SC (Same place auto bavaria sg besi). Their technicians identified the problems and confirmed that they'll order the parts. So I went off happily.
A week later, I sent the car for a car wash, and the boss of the car wash noticed that there's a large patch of rust at the rear window at the C-Pillar i think? Not sure what's that called. It wasn't very visible but it's bad because it was all rusty. I took this back to the SC today (Also had some issues with the 3rd break lights malfunctioning and it was because of the tinting guys who did not connect the break lights back. What is strange though is that there's no errors on Idrive and someone who almost rammed into me told me that the lights are malfunction).
Went to the counter, friendly and trying to resolve my issues. Technician came and fixed the 3rd break light issues. Then, told me that they need to re-spray the entire section there and have to wait for approval from their HQ. So I decided to ask one of the SA there (The SA that dealt with me was on leave for 2 days), and asked if he could help me discuss this with the manager or something because having to re-spray the car after only 2 weeks is not cool? And the SA answered me this, "Quite frankly, we do not serve other customers apart from our own customers. You need to check with your own SA." .
I was like, did I heard this wrongly or something so I reconfirmed with him that the SA is not around and his answer again is "Yes, we normally do NOT help other customers as they generally are not my customers. *With a smile on his face* You should check with your own SA". Oh, this really got me on my nerves but I did not want to lost my cool there. Went back, called BMWVoice to file a complaint.
All in all, I think this is a very horrifying experience for me and I will never step foot into AB Sg Besi anymore (Apart from fixing the rust now). I wish they could transfer this to Ingress Auto or somewhere else. BMW should never have let this happen in the first place and their SA should be well thought to learn more about the products that they sell and of course, their attitude towards customers (Whether is it their customer or not, they should treat everyone like a customer or a future prospect)
A lesson that I learn here is that if the SA is being fishy at start, just move on and go to a different dealer or you'll suffer from their ignorance later.
P/S: I don't think all of the SA there had bad ethics, probably just a couple of them but the technicians are really polite and they really seem to know what they are doing though. Oh, an I don't work for any other dealers, I am just a customer sharing my experience that I had purchasing my first BMW
