substandard and unsatisfactory service by motorrad workshop
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Team Slow Moe
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hi gang! i have a little experience in the matter and i understand why you are all getting upset about. after all we love our bikes and thay cost a bomb !!!
an alternative......i know it a long way for those who anly ride weekend or dont overland very ofterbut.......
if you do go up north by way of BKK. Theres this guy in the city that has 23 years on the boxer. and a few on the inline fours. but hes done his magic on my gs11 and it felt like new. head to Barcelona Motors. nice bunch of ppl and ever so accomodating ( what would you expect from the Thais) . certainly chearper too. do what you have to do in the city and pick the bike up in 2 days. you will not be dissapointed, i assure you.
my 2 cents.
team slow moe
we come and go
an alternative......i know it a long way for those who anly ride weekend or dont overland very ofterbut.......
if you do go up north by way of BKK. Theres this guy in the city that has 23 years on the boxer. and a few on the inline fours. but hes done his magic on my gs11 and it felt like new. head to Barcelona Motors. nice bunch of ppl and ever so accomodating ( what would you expect from the Thais) . certainly chearper too. do what you have to do in the city and pick the bike up in 2 days. you will not be dissapointed, i assure you.
my 2 cents.
team slow moe
we come and go
Lone Wolf Malaysia
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Fazly if you sincere abt helping us out - please look at my bike clutch problem ? i got it fixed for ard RM4000 the other day ... the same problem happened to my fren adventure.
We been told that it was due to wear and tear - ARE U TELLING ME THAT BMW GS AND ADVENTRUE CLUTCH CUD ONLY LAST FOR 25000km++ .... IF YES - PUT A BIG NOTE IN YOUR 2 YEARS WARRANTY AGREEMENT THAT U DONT COVER THE CLUTCH - SO THAT ALL FUTURE OWNER OF GS AWARE OF THE PROBLEM.
Or is it because Garry too lazy to do the paperwork ?
Where is your business ethics - or shud i reword that - do u guys have business ethics or not ?
We been told that it was due to wear and tear - ARE U TELLING ME THAT BMW GS AND ADVENTRUE CLUTCH CUD ONLY LAST FOR 25000km++ .... IF YES - PUT A BIG NOTE IN YOUR 2 YEARS WARRANTY AGREEMENT THAT U DONT COVER THE CLUTCH - SO THAT ALL FUTURE OWNER OF GS AWARE OF THE PROBLEM.
Or is it because Garry too lazy to do the paperwork ?
Where is your business ethics - or shud i reword that - do u guys have business ethics or not ?
Lone Wolf Malaysia;407271 said:
Hi,
I hv been informed abt. this issue while i'm in Munich last 3 days. And yesterday I had a session with AG's After Sales Area Manager bout this. I can promise you that I will do my best to help - but only up to the fairness. If it is a quality issue, I will do the necessary.
will keep you update.
cheers from Munich.
Lone Wolf Malaysia
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fastly;407918 said:
Fazly - hope you have a safe trip.
I thank you for your assistance and support. I really do hope BMW Germany will look into the matter favorably, failure which, Auto Bavaria will hear it from my lawyer.
This is not a threat - who am i to fight BMW .
For your info and also for the record - when Auto Bavaria replaced the clutch they also replaced my rear brake pads. I pick up the bike from Glenmarie workshop on 23/3/09.
GUESS WHAT - YESTERDAY (26/3/09), AFTER A DAY RIDING IN THE RAIN AND SOME HARD BRAKING - THE REAR CLIPPER GOT LOOSE WHILE I AM RIDING THE BIKE AND I DIDNT KNOW ABT IT TILL I GOT HOME. THANKS GOD THAT I DIDNT GET INTO AN ACCIDENT.
This morning (27/3/09), I showed the brake calliper to Garry and Nik. Garry took some pictures of it AND PROMISED TO REPLACE 1. THE BRAKE CALLIPER, 2. AXLE (due to scratches all over the place from the loose caliper) and 3. THE REAR WHEEL RIM (dented).
THEY PROMISED TO REPLACE ALL THE ABOVE PARTS IN TWO WEEKS TIME ie latest by 15th April 2009.
What is wrong with you guys - we are talking abt people life here. This has gone too far.
regards
Hi, I am Keith. I have been following this post for the past few months and I am shocked that BMW does'nt seem to be interested in doing anything about their substandard after sales service (for bikes).
The reason why I am posting here is because I would like to inform BMW Motorrad that they have just lost one customer. I wanted to purchase a K1300R but after having seen no improvements in the service from fellow forumers, I have finally decide to buy a Ducati Monster 1100.
I am appall by the lack of commitment from BMW Motorrad Malaysia to seriously look into this issue...!!!
The reason why I am posting here is because I would like to inform BMW Motorrad that they have just lost one customer. I wanted to purchase a K1300R but after having seen no improvements in the service from fellow forumers, I have finally decide to buy a Ducati Monster 1100.
I am appall by the lack of commitment from BMW Motorrad Malaysia to seriously look into this issue...!!!
hello guys,i am back after a very long break.
well,i f just received my bike last week after repairs and checks and so far,it feels very good.
can see positive changes in the service.
n the guys had been very professional in handling my case.
so thanks to david(BB),fazli(bmw) and not forgetting garry and geng for being very professional and for all the positive changes that i am seeing now.
well,i f just received my bike last week after repairs and checks and so far,it feels very good.
can see positive changes in the service.
n the guys had been very professional in handling my case.
so thanks to david(BB),fazli(bmw) and not forgetting garry and geng for being very professional and for all the positive changes that i am seeing now.
Thanks mac for your update and your observation. Give credit when credit is due. cheers.
On a lighter note:
A fantasy
Owner: (Calling BMW on the phone.) "I'm having a problem with my car, and I've discovered that most customers who have this model are having the same problem. May I speak to someone in engineering please?"
BMW: "That's terrible news sir. I'll put you through to the chief engineer." (10 minutes of over-seas phone-maze follow.)
Wolfgang: "Ja?"
Owner: "Did you design the rear power sun screen for the 7-series?"
Wolfgang: "Ja, ich entwerfen d Sonnenschutzrollo. Sein nicht es gros?"
Owner: "Well, actually I'm having a little problem with it. Also, could you please speak English?"
Wolfgang: "Still the English? You must be a new BMW owner! How can I help?"
Owner: "The gears in the sunscreen drive fail rapidly. The fiber worm gear or the pot-metal drive gear get chipped up when the motor stalls. This causes the sun screen to fail in nearly every car."
Wolfgang: "Gut Gott, das nisht goot! Sorry. I mean: That's awful! I think we should have made those gears out of bronze! In such an expensive car, the cost of a small bronze gear is nothing. I'll call the factory tomorrow and put in an engineering change-order. We'll get this into production next week and recall the whole parts inventory from our dealers.
I'm really glad you brought this to our attention. That accessory has been in production for 10 years and no one said a word. All those customers suffering in silence... And deprived of my wunderbar sun screen... Oh The Humanity! Please let me send you one of the new gears."
Owner: "Gee, thanks! What a great company!"
On a lighter note:
A fantasy
Owner: (Calling BMW on the phone.) "I'm having a problem with my car, and I've discovered that most customers who have this model are having the same problem. May I speak to someone in engineering please?"
BMW: "That's terrible news sir. I'll put you through to the chief engineer." (10 minutes of over-seas phone-maze follow.)
Wolfgang: "Ja?"
Owner: "Did you design the rear power sun screen for the 7-series?"
Wolfgang: "Ja, ich entwerfen d Sonnenschutzrollo. Sein nicht es gros?"
Owner: "Well, actually I'm having a little problem with it. Also, could you please speak English?"
Wolfgang: "Still the English? You must be a new BMW owner! How can I help?"
Owner: "The gears in the sunscreen drive fail rapidly. The fiber worm gear or the pot-metal drive gear get chipped up when the motor stalls. This causes the sun screen to fail in nearly every car."
Wolfgang: "Gut Gott, das nisht goot! Sorry. I mean: That's awful! I think we should have made those gears out of bronze! In such an expensive car, the cost of a small bronze gear is nothing. I'll call the factory tomorrow and put in an engineering change-order. We'll get this into production next week and recall the whole parts inventory from our dealers.
I'm really glad you brought this to our attention. That accessory has been in production for 10 years and no one said a word. All those customers suffering in silence... And deprived of my wunderbar sun screen... Oh The Humanity! Please let me send you one of the new gears."
Owner: "Gee, thanks! What a great company!"
Walichampion
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mac75my;387349 said:
What ashamed!!! Pls do something guys!
Jay Bigbang
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Fireblade;587804 said:
Owww....uhuk uhuk vRRoooomm uhuk uhukk :15: :vroam:
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