substandard and unsatisfactory service by motorrad workshop

[Hellraiser]

one week n no reply...hmmmmm.

the first thing they should do is to acknowledge receipt with promises to look into the matter and contact you soonest to discuss their steps to improve the situation. ie. damage control.

just my opinion....

 

[pussy]

Thanks fazly
its nice to see that sumone in bmw malaysia is reading n listening to all our dissatisfactions!well done.we r not demanding for anythng unusual,jus asking for better standard and services.I have put in an official complaint to bmw malaysia and autobavaria,and it has been 1 week now,but i have yet to receive any sort of feed back or explanation from autobavaria.

Good to know that AB is getting down to it, after we have highlighted this issues here..:top:

let us know about the progress..

 

[Hellraiser]

somebody deleted my post...!!!

did i say something wrong??? one week and no response from AB and BMW Malaysia?? Thats rediculous !!

go ahead ! delete my post again !!

 

[okow]

Dear Motorraders,

Welcome to the Club.

Now that we've got a few of you on board in this forum, I hope that you'll stay. Although you managed to get the attention of BMW Malaysia on your plight, you are all most welcome to also use this channel for your activities, rides, pics, etc. Do join us for our TT's, official events and it would be nice to also see Motorraders for our drives too.
Pass the word around to your community that you have a 'home' here in BMW Club Malaysia's forum.

 

[Hellraiser]

who deleted my post???!

 

[okow]

who deleted my post???!

Bro, this message was left behind. Why dont you get in touch with Pussy.

This message has been deleted by pussy. Reason: Hellraiser, sorry have to do it, but please call me.0123131433

 

[Hellraiser]

Bro, this message was left behind. Why dont you get in touch with Pussy.

This message has been deleted by pussy. Reason: Hellraiser, sorry have to do it, but please call me.0123131433

bro, if any post are deleted there should be reasons given. i don't think my comments were that unreasonable thus deserving sensorship by the kementerian penerangan or kementerian hal ehwal dalam negeri.

i shall then refrain from posting my comments in future. cheers!

 

[jarance]

bro, if any post are deleted there should be reasons given. i don't think my comments were that unreasonable thus deserving sensorship by the kementerian penerangan or kementerian hal ehwal dalam negeri.

i shall then refrain from posting my comments in future. cheers!

Bro, take it easy lar.. even my posting also kena censor lah sometimes.. No big tissue..

BTW, I also delete people posting when have moderator power. :stupid::love: Also kena scolding from forummer when don't give reason..

 

[pussy]

many thanks for Hellraiser for raising the issues concerned his posting, matters are cleared now.

Unker Jarance, yes, it's true, had to hold it, till Hellraiser clarifies...

cheers...

 

[pussy]

somebody deleted my post...!!!

did i say something wrong??? one week and no response from AB and BMW Malaysia?? Thats rediculous !!

go ahead ! delete my post again !!

Hellraiser, it's up back again...

Thanks for clarifications....


cheers...

 

[Hellraiser]

no worries bro pussy. sirap limau berbuih on me next time we meet. cheers!

 

[nazrie]

Good to know that AB is getting down to it, after we have highlighted this issues here..:top:

let us know about the progress..

fastly is not from AB .. He's higher ...he's from BMW Malaysia Motorrad division .. I called him up that day and asked him to have a look at all the complaints here . He is A VERY nice guy and I m sure he'll look into it seriously ...

 

[nazrie]

Yazid ... bila nama aku nak tukar jadi biru niiii

 

[pussy]

fastly is not from AB .. He's higher ...he's from BMW Malaysia Motorrad division .. I called him up that day and asked him to have a look at all the complaints here . He is A VERY nice guy and I m sure he'll look into it seriously ...

cool... hopefully things are moving now...

any updates ?

 

[mac75my]

fastly is not from AB .. He's higher ...he's from BMW Malaysia Motorrad division .. I called him up that day and asked him to have a look at all the complaints here . He is A VERY nice guy and I m sure he'll look into it seriously ...

Hi nazrie,had been waiting for you to join the forum.Thanks for ur help.
I have yet to get any reply via email from autobavaria.
Bmw germany has replied immediately and they said they will look into this matter ser4iously.
Talking bout efficiency and commitments,they are very efficient.and our local ab cant even reply to my initial emails.they are jus taking things sooo lightly not knowing how serious it is.any idea from anyone out there on how to proceed from here on?

 

[Hellraiser]

......................................................................

 

[mac75my]

Hi fazly,thank you very much for ur effort.
Yes i did receive 2 calls and 1 sms from the person in charge.i met him on the day i submitted my letter to the ab MD,and i told him to mail me his explanations as it is now official.i m not going to mention names here but how do u want me to listen to the explanation of one of the pe4rson i m complaining about.i expect explanations from the management .earlier when this issue was not an official complaint, nothing was done by the same person in charge.

Now i have made an official complaint n i dont have to listen to any personnal explanations by the person concerned.I think the management should at least arrange for a meeting and talk to me instead of asking the person involved to talk to me,as i said,its an official complaint and i want everythng in writing.
The irony is,before this when i was a very quiet customer,i was treated like a dirt.the situation was,i have any problems with ur product,i call the so called person in charge,and he never replies immediately.he was behaving like a very big shot,every complaint was taken lightly,explanations were given to me as if i was an idiot,they really tot i had no idea of wat was happening.

u mentioned the service has improved lately!May i know when is this lately?it must be the last 1 week i guess,because 2 to 3 weeks ago,it was really bad.One thing for sure,now they have learnt to respect customers.tats really a surprise.many of my fellow bikers also noticed this.
as for me ,i m not going to be happy till i get to meet the management and get answers to all my questions.
This is an open forum and i thnk it wont be appropriate for me to list the details.My email is mahendrans75@hotmail.com
I feel that the Management of BMW and Autobavaria should at least meet me and talk to me,instead of asking the person involved to contact me personally.ive been advised to go to the papers and consumer tribunal,but ifeel this can be setled if they can come and talk at least.By buying a prestigious brand,i never tot ill end up collecting more headaches for myself and having no peace of mind.

 

[fastly]

Hi mac75my,

just sent u an email.

fastly

 

[mac75my]

I guess its only mat kay ,war lord and me ,the only three who had problems with the substandard services by motorad division autobavaria.
come on guys,this forum was started to improve the services.
no point talking about poor services when u just meet up for teh tarik session.
at least for once be brave abnd come forward and relate ur stories here.
i personally know so many of the bikers who have had very bad experience,but unfortunately they have no guts to come forward n share their stories here.

 

[mac75my]

Thing s are moving now.BMW and AUTOBAVARIA are proving that they are commited to maintain the highest standard .
Thanks for the meeting organised by them.
My only hope now is that all the fellow bikers will come forward to put in their issues.Please come forward,in a way ull be supporting me as i can't do this alone.But most importantly ull improve the standard of service for our bikes.come on guys.