Exactly, which is why I am quite surprised. The worst thing for me is that the estimates which were earlier at 4k went up to 5k and then 6k. After the work was completed, I asked for the price a few times but was told that he hadn't calculated the total yet. On the final day when I went to collect the car, I called up to ask before going over and wanted to ask the total bill and again, he told me dont know yet.
1 hour later, I get a shock when he gives me a bill of 8k with ridiculous items like towing charge and supply of petrol? Anyway, lesson learnt. Although the works so far seem to be acceptable, the cutthroat way of doing things are definitely not what I am looking for when sending my car to a workshop...
I still remember my first experience with M-Performance, before proceeding with any works, they always call to tell me what needs to be replaced, the options I have, etc. and only proceed after I confirm that the price is acceptable.