I could have been seriously hurt, or DEAD!

[adliz]

Hi all,Need your opinion on what do u think about this scenario.Say i brought my family to a fancy restaurant in a 5 star international franchise hotel to celebrate a special occasion. Ordered some overpriced pasta and lasagna. To my horror, found some bits of broken glasses in it!! Luckily it was for me, coz surely my 2 yr old would not have noticed them. Imagine the significance of what could have happened!!Whose fault is this? even though it's so easy to point the blame to the cook/kitchen staffs, the restaurant owner & hotel management has to be responsible right? Surely it is absurd to only expect to 'replace' the lasagna with a new dish, and things are all well? ive checked with a lawyer friend, and he says that cases of 'eventuality', ie 'what ifs' are not valid. Fine.. An honest mistake, which could have been fatal! :stupid:So, what would you expect if this were to happen to you and family?

 

[Hellraiser]

Bro, sorry to hear of your circumstances. This is what I would do. Make an issue at the restaurant itself. Get details. Write a complaint to the Management. Sue them for what its worth. You didn't pay the bill i hope...?

By the way, the glass shards you mentioned could be from the little transparent bolt on the cover of the blender. IT may have gotten lose and dropped into the blades. Its transparent so its easy not to notice it. It has happened before to my friend who operated a pizza outlet.

 

[infinityKL]

no need to sue, save the hassle.. but threaten them by all means and get a out of court settlement.. if they a 5 star, they will surely be very afraid, if you say you wanna complaint to all relevant dept and media... they are wrong, this could kill someone especially kids.. there are cases wer this glass can slice off the sensitive intestin's etc.. dont let them go...

 

[nevets]

should have taken action there and then itself...take photos/ask waiterto witness, complain to or ask to see the GM/MOD etc...

could have gotten at least a complimentary meal or free room stay...that's what they usually offer...

 

[Jules]

did u take a picture? if not, what's there to prove ur claims?

Story to share :

I had a car accident park at a 5 star hotel in Penang once ( car park jockey reversed into my stationary car whilst I was walking away in car park .....after meeting the Australian Manageress the next Sunday, they gave me a free nite stay, repaired my car at my workshop in KL but they lost me at a customer in end cos their security manager was so damm rude and right at the end of the commotion, even tried to say the jockey was not his staff, etc etc.....and of course he was no where to be seen cos his shift habis.....at 11pm conveniently. I stormed off, and had a very bad sleep that nite.

Name of Hotel : PARK ROYAL PENANG and I never set foot ever since in all my annual Penang holidays....this happen more than 10 years ago.

 

[maxkpp]

Yep, Should have raised a storm there and then and ask for compensation.... see what they are willing to offer.
After event ... difficult to say ... no proof, etc, etc.
My 2 cent, count your blessing that you and your family are not hurt.... too much of a hassle to make any noise now.
Yeah ... post the name of the restaurant here ... I will support you by not going there.

 

[okow]

Accidents do happen, like it or not. Its just very unfortunate that we end up the victims. Under such circumstances, we have to evaluate the incident, was it sheer carelessness on an individual in handling food. If so, mistake is done..a full recovery should be undertaken by the establishment. It doesnt matter if its the restaurant, waiter or chef's fault. The 'establishment' is at fault and this is where most ppl get things screwed up even further and deeper.
Without you (customer) even making a big fuss or explaining the consequences to their mistake, a honest and genuine apology should be done...by the waiter, captain, restaurant manager, hotel manager, etc..followed by the recovery....up to the establishment...waive the charge of the whole dinner, invite you back for a free meal, free dessert, glass or bottle of wine, foc, etc...but it should be offered genuinely and with regret and not wait till the customer kicks up a fuss.
Most ppl dont recover fast enough or dont even try...instead they become defensive and arogant and push to blame to everyone else...worst still, by trying to tell you that its just a small matter. That only adds fuel to fire. And after all these are done and the customer still wants to report the incident, take you to court etc...at least you know that you have done your best to difuse the situation...you go to court with a clear conscience that it was a genuine mistake and we are but all only human.

 

[Motorsport Division]

When i first see the title of the thread I thought it was another incident. Haha. Only me n you know abt it. Let's keep it to ourself.

 

[adliz]

thanks all!! sorry if i mislead anyone.. i hope i clearly indicated in the first thread, it's merely a scenario.. i was looking at it as an analogous scenario that i had actually experienced recently..

i unfortunately had a mishap after servicing one of my cars at an authorized dealer recently. it was also very fortunate that nobody was hurt.. i guess ill start a new thread HERE..

 

[B33mEr]

i think it's better if you tell it straight bro so as not to confuse people ... plus it's easier for us to offer any advice or help

 

[Hellraiser]

er...this whole thing never happened...? i'm confused...kindly clarify again. thanks

 

[adliz]

sorry man.. click on the link for the actual story.. anyways,

Conclusion:

1. The damage is of course just a plate of food with broken glasses which could have been fatal.
2. It was really a good fate that nobody was hurt.
3. OBVIOUSLY not fair to just replace the dish with a new one?
4. Being a 5 star hotel should carry some dignity and responsibility.

Click HERE for PART 2