Got ripped off by MSPEED!!!

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tc@torpedo

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The following is based on my experience and my business partner's experience going to MSPEED in USJ. My 1999 523i E39 - the ABS light among other lights in the meter cluster came on. I sent it in to check and was told I needed to change two things - the ABS box which is situated in the engine bay and that the meter cluster was faulty too. That cost RM2300 and RM4000 respectively. After the change, I noticed that in the gear indicator in the meter cluster read PRN654321 instead of PRN54321 as mine is a 5-speed model. I asked Ah Meng many times if he's sure this unit is for my model and he insisted it was. I just found out yesterday that this meter cluster is made for a 2004 model and not the correct one for mine which results in some fault readings being inaccurate or not detectable. Also, the quote for second hand units like this even after profit margin built in is around RM1000. This despite the fact that I was clear with Ah Meng about my previous experiences of getting ripped off before first sending my car to him. My business partner's 1996 520i E34 - his gearbox was not shifting and was stuck in 3rd gear. Ah Meng told him he needed to overhaul the gearbox which cost RM4500. After doing so, the problem still persisted and my partner went to a gearbox specialist in Subang who told him that the problem is due to the trans program which either the DME relay or Fuel Pump relay could be faulty resulting in this problem. The Fuel Pump relay turned out to be the problem with a quick RM180 fix. Of course when confronted with these issues, Ah Meng just dismissively asked me to leave to the car for him to check. Like anyone would after such blatant cheating. He did not even offer any form of apology for making a mistake or something. It was pure guilt and trying to run away from the problem.CAVEAT EMPTOR guys. Anyone who's going there to fix their cars beware. Despite MSPEED being referred to by friends of the UDMOwners club, we still got ripped off in style. Anyone is welcome to disagree with me on this matter. If you are happy with your service there, cool. But I'm writing this for the benefit of those who might be suspicious of their experience there too or are thinking of going there for the first time. So far, after more than 10 years of trying to find the right mechanic and having used about 6 different ones, I have concluded the following 2 rules to be important:1. Trust No One - they will all lull you into a false sense of security by doing a good job the first few times then start to rip you off subsequently. So always get a second opinion especially for big jobs and always verify the parts cost with other suppliers. Don't rush, you'll only come to regret it like I do now.2. If you think you can trust your mechanic now, please refer to rule no.1.My friend used to joke that the only good mechanic is a dead mechanic, I now share his jest of frustration. Integrity has never been rarer than any collectible BMW. But I'm trying to keep the faith....Cheers and hope this helps some of you out there!
 
That is why it is better to get second or even third opinions....
 
Electronics esp ABS and gearbox logic system seems to be the achilles heels
 
topedo, do you post this in udmowner & ask ah meng to resolve it.

No offense, cos mspeed seem to be used by alot forummers.
 
cempaka;427202 said:
first M Powder and now M Spidd, wonder if M = Makan? :eek:

he..he.. I also to a workshop with M in the front..:listen:
 
jarance;427187 said:
topedo, do you post this in udmowner & ask ah meng to resolve it.

No offense, cos mspeed seem to be used by alot forummers.

Dear Jarance,
No offence taken bro. I am only quoting the experiences of my partner and I.

This case happened some time ago and it was by chance that yesterday I had my car checked out for some other issue using a proper diagnostics system with a printed report and not the lap top type as used in Mspeed. In this report was the part number which I verified the date of manufacture etc. Then, after hearing the price difference, that set off the alarm bells.

So I asked my partner to recount his experience again and upon hearing the details, I was shocked that he got shafted too.

We trusted him. And this is how we are repaid.

I did give Ah Meng a chance to resolve this amicably. But as I said, he was dismissive and his only solution was to leave my car behind - would you?

As for UDM, I've only managed to contact some of my friends who used to be in that club to inform them of this matter.

As for the many forummers who still go to him, as i said, if you are happy, please feel free to ignore my posting. I'm ok with that. This is for anyone else who might suspect something's amiss with their own experience there to be vigilant should they want to keep going back there.

Cheers bro!
 
tc@torpedo;427207 said:
Dear Jarance,
No offence taken bro. I am only quoting the experiences of my partner and I.

This case happened some time ago and it was by chance that yesterday I had my car checked out for some other issue using a proper diagnostics system with a printed report and not the lap top type as used in Mspeed. In this report was the part number which I verified the date of manufacture etc. Then, after hearing the price difference, that set off the alarm bells.

So I asked my partner to recount his experience again and upon hearing the details, I was shocked that he got shafted too.

We trusted him. And this is how we are repaid.

I did give Ah Meng a chance to resolve this amicably. But as I said, he was dismissive and his only solution was to leave my car behind - would you?

As for UDM, I've only managed to contact some of my friends who used to be in that club to inform them of this matter.

As for the many forummers who still go to him, as i said, if you are happy, please feel free to ignore my posting. I'm ok with that. This is for anyone else who might suspect something's amiss with their own experience there to be vigilant should they want to keep going back there.

Cheers bro!

Bro ... UDMowner are still active and healthy i dunno why you go on saying that UDMowners are not. Please check your facts. An regarding about MSpeed i have nothing but good praise about Dr. meng and MSpeed. He charges reasonably and one of the most honest mechanic i have encountered thus far. I'm sorry about your bad experience and i hope you can resolve it with MSpeed amicably.

[B]www.udmowners.com[/B]
 
B33mEr;427208 said:
Bro ... UDMowner are still active and healthy i dunno why you go on saying that UDMowners are not. Please check your facts. An regarding about MSpeed i have nothing but good praise about Dr. meng and MSpeed. He charges reasonably and one of the most honest mechanic i have encountered thus far. I'm sorry about your bad experience and i hope you can resolve it with MSpeed amicably.

[B]www.udmowners.com[/B]

About UDMowners club, my mistake. Since they had some dispute I haven't gone back. But thanks for the head's up. Will reactivate my account there.

As for Mspeed, I've made the first move, the ball's in his court. The facts are there. It's up to him to own up properly if it was an honest mistake and make amends.

As a customer, I don't know if the ABS box was really spoilt but I can never verify that now but I will check if the RM2300 charged is reasonable or not. But as for the meter cluster, do you think RM4000 for a second hand chopshop meter cluster is fair? Anyone?
 
Always do lots of research and comparing the prices before going into workshop.
 
I hope mod will lock all threads containing personal commercial issues btw Forum users/member with other members/forumners or workshops/accessories suppliers as its PERSONAL btw them. no double standard on such postings please.
 
poor you, i almost got ripped too and posted here to warn ppl. i guess you could do a bit of research first next time.
my story- the stuff he asked me to change cost 4k too. i didn't change it and never did(3 years already). another thing costs 600 which turned out to be a loose wire(which i suspect he undid). another thing(dunno if you heard it from him too) was an 'expansion tank' that was supposedly 'famous' for breaking down. I never changed it(it's been 5 years and still working fine).

I never went back.
 
guru;429181 said:
poor you, i almost got ripped too and posted here to warn ppl. i guess you could do a bit of research first next time.
my story- the stuff he asked me to change cost 4k too. i didn't change it and never did(3 years already). another thing costs 600 which turned out to be a loose wire(which i suspect he undid). another thing(dunno if you heard it from him too) was an 'expansion tank' that was supposedly 'famous' for breaking down. I never changed it(it's been 5 years and still working fine).

I never went back.

about the expansion tank, I just kena few weeks ago. Gotta call tow truck at 6pm+ .. luckily it was a Saturday and non-peak area.
 
i would say everyone gets ripped ...sooner or later ...even by an extra rm0.10 is also getting ripped lorrrr

my own findings are : the inital sword is always blunt and soon gradually it sharpens.....therefore judge by yourself before engaging into the deal ....

best way is seek for quotation and then decide .... most of the events happen is no quotation and and then getting the shock when the bill appears ...
 
yup, ive been SHOCKED a few times bro.:eek:.. early days wt my bimmer..

i still feel building a relationship wt the workshop/mechanic will make the difference... :top:
 
ICEMAN 13;429273 said:
best way is seek for quotation and then decide .... most of the events happen is no quotation and and then getting the shock when the bill appears ...

ABSOLUTELY agree with you bro. but we Asian type...are just too shy to ask for quotation before the deal is ON. we always let it be and assume that we wont be slaughter and only prefer to be either surprise or argue when the bills is out :) agree? NO? :eek:
 
I always bring a paper and pen and ask what to fix and the price.
 
chookleng;429284 said:
ABSOLUTELY agree with you bro. but we Asian type...are just too shy to ask for quotation before the deal is ON. we always let it be and assume that we wont be slaughter and only prefer to be either surprise or argue when the bills is out :) agree? NO? :eek:


agreed... that is why it would be better to ask for quotation these days ... case if the foreman is a good enough he will definately let you know the estimated price at laest ...
 
good for u and way to go bro Isaac. aiyo..iceman if we just ask in casual for how much in the end we gotta end up for the bills, the answer u would gotten reply will be "few hundreds la" and once done the bills gotta print in THOUSAND. i kena before. their estimated price sure lari at the end when u going to pay bill. argue further? they will tell u tis n tat wear out n have to replace bla bla bla n so n so on...LOL
 
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