BMW2007
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- Joined
- Jan 2, 2007
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- 253
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A sharing from a friend about his bad experience of buying a used car from used car dealer. The real story from my friend as below..“ I had recently bought a car from KENT Used Car (KUC Motor) in Batu 13, Jln Cheras. Before signing off the purchase document, I had inspected and tested the car together with the salesman (by the name of Ah Tec). I have then asked for a copy of car garan (reg. card) to verify the ownership history, however the salesman said the reg. card was not with them yet as the car has just trade-in or just took over by the company. I insist to know the ownership history, the salesman then called up his “manager” to ask for the ownership history and was “confirmed” that the car is only One owner, according to the salesman. I took his word and trust what the salesman said “confirm”. I have then negotiated with the salesman on the defect or faulty parts need to fix by them, the salesman has committed to send the car for their company’s mechanic to check and repair the defects with written down on a paper as black and white for all the defects found - as “promise”, the salesman said. The salesman has also called up his “manager “ to get buyoff with the final price deal and defects to be fixed by them. The agreement was then deal and deposit paid. A week after full payment made, I have picked up the car from the dealer after the salesman called up said the car is ready and repair is done! The nightmare started when I got shock on the day when pick up the car. All the defects as “promised” by the dealer were not done at all, except a small touch-up of the paint. The salesman said he has no idea what has been done and why the repair was not done!! The salesman just gave their mechanic’s phone number and asked me to find out from the mechanic.. what the fxxk the salesman is!!On the next day 12.00 noon, the salesman asked me to meet up with his mechanic at the mechanic’s workshop, however the mechanic was late until 2:30pm to show up, 2.5 hours late! The mechanic then inspected the car and confirmed all the defects report back to the salesman. The salesman was also informed with all the defects/cost to repair, the salesman also agreed to repair as what he promised previously. However, there are some parts need to order and get from chop shop. I was asked to come back the following week.A week after, i went back to dealer to collect the reg. card after the transfer of ownership. The shock is when I look at the reg. card, it has 6 owners already! It is not One owner as what the salesman “confirmed” before. The salesman just pushed the mistake to others for giving wrong info! Fine, have to sabar juga because payment already made, can’t do much except angry and rasa tertipu!Another shock happens, when I called up the mechanic to confirm the parts availability, the mechanic said the used car company’s boss did not aware of the repair cost or the commitment made by his salesman! I have then called up the salesman many times but the salesman did not pick up the calls. I have no choice to go back to the dealer office and waited him for 1.5 hours as he is serving another customer! Finally meet up with the salesman, he has pushed back most of the things that he has committed before, even this was written down on paper as black and white with company stamp! The bugger salesman said the company not agree to repair those parts but only offer me to repair one or two items but not the full list as what he has agreed before. The salesman even challenged me to go for court case where I will be even loose more money for hiring a lawyer. He even offered me that they can buy back the car if I’m not happy with their offer. Ohh my god… what type of used car dealer is??? Is this the way how they cheat their customer in selling their car? I’m getting hot and start to voice up with the salesman… The salesman then “invited” me to see his assistant manager. As expected, they disagreed to fix the whole list for me and only offer 2 items to repair at their cost, the rest on my own! They gave lot of reason, they have done some repair to the car before selling it to me, they are now out of budget (rugi), this is old car la.. not a new car la, the company did not aware the “promises” from salesman (even I show him the black and white paper), they just said this is the best offer… and I have no other choice just to accept their “offer”!! I just felt cheated by this kind of irresponsible used car dealer, they are good in pushing, delaying and keep delaying your time.. what they have committed or promised cannot be trusted!So.. friend, this is a sharing with you and good lesson for myself when buying used car from used car dealer, please be caution! The key learning is, don’t and don’t trust the car salesman, don’t make full payment until you see all the things done as promised and last but not least, don’t buy from this irresponsible used car dealer - Kent used car (KUC Motor)”
