Hi,
Sorry for overlooking closing the loop on this issue. As you know i wrote to BMW Germany & Malaysia to escalate. They finally asked Quill to send a report. Finally we agreed on a settlement where they will pick up 50% of the cost and free labour. So i ended up paying something like 3K plus. However, then i found out how Quill almost cheated me..
So when they sent me a repair order quote, they insisted i have to replace compressior, condenser and all valves. i was made to believe its BMW instructions are that both compressor and condenser must be replaced at the same time and a bill of $16K with other items. When this became a warranty matter with BMW involved, the Build of materials drastically went down, condenser wasn't changed and only 2 valves replaced when i think originally they asked me to change 8. They insisted they cannot change condenser under warranty as it was still working after their investigation but never gave me an explanation why they tried to force me to change it when i was being asked to pay from my pocket.
This shows really what a bunch of conniving scoundrels these people are, when you car out of warranty, they squeeze you to replace things you dont have to. My disrespect for Quill will never go away, they are liers and tried to cheat me. I just got my compressor fixed, paid the agreed ammount after BMW subsidy and swear never to come back.
The also fixed the boot spring issue FOC and another things i just noticed 2 weeks back is this. as i had lots of outside smell coming in, When i opened the air intake module in Quill the entire protective sponge filter that brings air into the air cond was missing. This was after i left my car in Quill for investigation. Quill told me it wasnt there at all to begin with. As you know i was furious, my car has never been touched by anyone except BMW, just 3.5 years and 0.5 years out of BSRI and you tell me this? They said it could have been sucked out but nothing can be done. I insisted they fix it. AS the smell issue wasnt fixed, i recently got an outside mechanic to open the part up, what i saw was some other material which looked like car insulation or foot mat in bathroom stuffed there and didnt look like what an original BMW part will look like. I should have asked Quill to open up and show me what exactly did they do.
To be honest, for someone who doesn't use the car much, its over 4 years now and 48K KM, i'm actually very disappointed with the quality of the car and the professionalism of the dealers. Having experience BMW Dubai/UAe 1st hand, i can say the customer service is worlds apart! Its sad BMW malaysia isnt doing much to get dealers to buck up. I guess they just dont care since their sales anyways went up 16% in 2016.
. For booth they claimed it was like that when I sent in, which isn't true. So I asked them to check CCTV, either case once the service manager took over from the service advisor, he was decent, nice and understanding. I think they will fix it. 
