Hopeless services from Authourise Services Center BMW Malaysia

[ALBundy]

Dannis, I'd suggest you to write officially to the MD of BMW Malaysia (Mr. Wolfgang Schlimme). This gentleman is really passionate about the brand and I believe would assist you in solving your problem.

Alternatively if you want to send your car to AB segambut, let me know. The After-sales manager is a close friend of mine.

Cheers.

 

[Juan Powerblow]

Thanks but no thanks, dannis, hehehe!

Schwepps, when is your car arriving? Remind us, what kaler exterior and interior? I'm asking cos it be interesting from the registry thread to do some stats. Too bad for some of us we don't have uninhibited choice on kaler.

 

[dannis]

Thanks ALBundy, I would like to have a try with AB Segambut but I aldy send my complaints to Mr Schlimme, just wait and see what's his suggestion. I'll PM you later for the contact.

Juan, u r welcome! Just remember I'm always helpful if you need a swap

 

[Schwepps]

Schwepps, when is your car arriving? Remind us, what kaler exterior and interior? I'm asking cos it be interesting from the registry thread to do some stats. Too bad for some of us we don't have uninhibited choice on kaler.

Dunno la...he said hopefully April, maybe May. Like that I know already it'll be slow la, so I just say to myself "Uh-huh", kick back and smell the flowers. Sometimes there's a point to getting worked up and sometimes there isn't. I get very impatient with poor service from companies that tout their service, but somehow with with a company that doesn't pretend to give good service, and doesn't advertise it, I don't bother. I'm a strange guy

I'm kepoh now. Why are you a committee member all of a sudden? Does being a sexy koo-pay owner get you in?

 

[Schwepps]

Oh forgot: Macho SG outside , light grey inside (to lighten up the anthracite headliner)

 

[Schwepps]

Oh and don't put me in the registry yet. I get worked up about guys who put themselves in it before their cars are delivered

 

[Juan Powerblow]

Well, it might seem I'm going off-topic by asking when your car is coming but actually I'm not cos this is one area of AB's service you must be wary of to avoid disappointment. It's not just my experience but also that a recent experience of another forumer who's yet to disclose himself so I better not say more! Admittedly, when it comes to delivery, the fault might not lie squarely on AB but on BMW Malaysia. Regardless who's the culprit, there's a pwobwem which should be resolved.

On why I'm in the con-mittee all of a sudden, it's only provisional (like Jack Bauer in 24) to lend a hand in a project and plug a gap I used to fill a long time ago. The only thing I want from a sexy koo-pay is honkin' SEX and hoots!

I love your kaler choice! It's pretty trademark E90 in BMW's brochures.

 

[Schwepps]

Yes I'm boring, but you're HONKIN'!

 

[Schwepps]

Sometimes it pays to step back and think about the situation from the other shoe.

CKD delivery - They only have 1 assembly line in Shah Alam. If you've been involved in manufacturing before, you'll know the constraints of single assembly lines. You tool it up to make 320s and you have to run a whole batch before tooling up to make 325s. And the line is probably not just for E90s either. Same with colours. You set up to paint a batch of SG, then TS, etc. You don't paint 1 SG, then 1 TS, then 1 BS. Manufacturing is sure to be slow with only 1 line.

Conclusion: Can't take the reason? Go buy a Camry

Service - If they've lost a bunch of experienced guys to say Sapura or the outside service world, it means they have a bunch of new mechs fresh out of technical school. BMWs are difficult cars to fix, even for experienced mechs. Lump BMWs together with other new tech high performance cars, not old tech low performance cars and you'll understand the problem.

Conclusion: Find a good outside mech who's probably ex-BMW anyway

I'm mellow today for some reason

 

[rookie]

Must learn to be as patient as Schwepps especially when it comes to customer service levels. Maybe my expectations are too high being since I face very demanding customers everyday who practice the philosophy of "The Customer is always right"

JPB, you are be our E9x representative since you are in the committee even though it's only on a part-time basis

 

[David Yong]

dannis, let me know if you wanna go to sapura auto as my fren is working there and maybe he can help you out

 

[David Yong]

Sometimes it pays to step back and think about the situation from the other shoe.

CKD delivery - They only have 1 assembly line in Shah Alam. If you've been involved in manufacturing before, you'll know the constraints of single assembly lines. You tool it up to make 320s and you have to run a whole batch before tooling up to make 325s. And the line is probably not just for E90s either. Same with colours. You set up to paint a batch of SG, then TS, etc. You don't paint 1 SG, then 1 TS, then 1 BS. Manufacturing is sure to be slow with only 1 line.

Conclusion: Can't take the reason? Go buy a Camry

Service - If they've lost a bunch of experienced guys to say Sapura or the outside service world, it means they have a bunch of new mechs fresh out of technical school. BMWs are difficult cars to fix, even for experienced mechs. Lump BMWs together with other new tech high performance cars, not old tech low performance cars and you'll understand the problem.

Conclusion: Find a good outside mech who's probably ex-BMW anyway

I'm mellow today for some reason

Buy a Camry....... u need to wait for minimum 6 months for delivery!
By the way, I do love the new Camry look

 

[Schwepps]

Buy a Camry....... u need to wait for minimum 6 months for delivery!
By the way, I do love the new Camry look

Hahaha! True that David. The ref to Camry was just an expression as I'm sure our E90 brethren won't look any lower than that. OK swop that with "Go buy a Proton" Your car will have been assembled 1+ years ago.

Re-the new Camrys, I refuse to go test drive one because once you test-drive a Toyota, serious doubts come into your mind about the car you've set your heart on which is double the price, even if the driving experience beats the Toyota.

 

[Schwepps]

Having said all I said yesterday about being patient with AB/BMW, I hope you continue to bang tables, Dannis. I just experienced C&C service this morning. Let me describe it to you all:

Wifey's 2 year old W211 developed ECM problems last night and the car went into lockdown mode. This morning I had AAM tow it to C&C PJ for free. An Asst Sales Mgr saw it coming in and ran (actually ran) out to greet me. He took me personally to the Customer Service Manager, who called up my service record on his PC right away and said: "Your first time here huh? You usually go to C&C Mutiara."

He picked a Service Consultant and BOTH went through my car together. The CS Manager said it's probably just a software or sensor problem and should be fixed by this afternoon or Monday morning, under warranty of course. Then he invited me to have coffee, biscuits, use the massage chairs, etc if I wished. All 3 gave me their calling cards on shaking hands. The whole atmosphere is classy and relaxed and there were not many cars in the workshop, plenty of parking, etc. Every customer is treated like a VIP.

I dread to think what awaits me at AB Service when my 325i Sports arrives, so go, go, go, Dannis!

 

[Schwepps]

Oh ya, I should also mention that the car went lockdown in the KLIA carpark! I called C&C 24hr Service and the guy came out there within 1 hour. He got it into emergency mode and escorted me all the way home. Emergency mode is limited to 3,000 RPM and 2nd gear, so top speed was only 45kmh and it took us 90 mins to get home, but he tailed me all the way as it was past midnight. Cost: FOC! And he told me that since I'm an AAM member, to call AAM instead of their towtruck service in the morning. His report was already in the hands of the CS Manager who attended to me this morning.

Is that great service or what?

 

[dannis]

Having said all I said yesterday about being patient with AB/BMW, I hope you continue to bang tables, Dannis. I just experienced C&C service this morning. Let me describe it to you all:

Wifey's 2 year old W211 developed ECM problems last night and the car went into lockdown mode. This morning I had AAM tow it to C&C PJ for free. An Asst Sales Mgr saw it coming in and ran (actually ran) out to greet me. He took me personally to the Customer Service Manager, who called up my service record on his PC right away and said: "Your first time here huh? You usually go to C&C Mutiara."

He picked a Service Consultant and BOTH went through my car together. The CS Manager said it's probably just a software or sensor problem and should be fixed by this afternoon or Monday morning, under warranty of course. Then he invited me to have coffee, biscuits, use the massage chairs, etc if I wished. All 3 gave me their calling cards on shaking hands. The whole atmosphere is classy and relaxed and there were not many cars in the workshop, plenty of parking, etc. Every customer is treated like a VIP.

I dread to think what awaits me at AB Service when my 325i Sports arrives, so go, go, go, Dannis!

Wow... this is what we suppose to get from BMW as well. If you love UDM, u'll still buy a BMW, but I will say there is always other importer who bring in grey car. If they still carry on the services in a such a way, that makes no different if we buy from other importer. Schwepps, let me do the bang table jobs.

 

[dannis]

dannis, let me know if you wanna go to sapura auto as my fren is working there and maybe he can help you out

Yo thanks David... I think the forumer here is much more helpful than BMW customer care center. I'm now considering to send my car either to Ab Segambut or Sapura. Will let you know if I need it as I'm still waiting for BMW MY reply. BUT REMEMBER, I would not let this issue off easily. Is 2007 now, no matter how may AP issue have, there's always gray import BMW as compare to 90s. I can't really accept most of the people accepting the fact that BMW Malaysia provides such a bad services. We shld voice out and let them know.

IF YOU PROUD TO BE A UDM PILOT,
DRIVE WITH PROUD AND PRIDE.
DUN DRIVE WITH PROUD BUT DISAPPOINTMENT

 

[rookie]

Way to go dannis. We should not let them get away from this type of treatment of their customers

 

[stephen]

hmm, interesting read.

Fyi, my friend's CBU E90 had a nail stuck to one of the run-flat tyres. He went to Sapura and was told to replace it with new tyre!! Even a German engineer there said so. Friend thought that was absolutely ridiculous and drove on to AB Sg.Besi where someone just said go to a tyre shop and RM6 tyre puncture job will fix the problem.

 

[dannis]

hmm, interesting read.

Fyi, my friend's CBU E90 had a nail stuck to one of the run-flat tyres. He went to Sapura and was told to replace it with new tyre!! Even a German engineer there said so. Friend thought that was absolutely ridiculous and drove on to AB Sg.Besi where someone just said go to a tyre shop and RM6 tyre puncture job will fix the problem.

OK... Now you realise is not FOC to have tea and enjoy aircon inside showroom already.