I had once met in an accident (my old car). A Hyundai Matrix decided not to stop in time and almost ripped of the entrie front of Proton Putra!
Within minutes the tow truckies were at the scene promising all sort of things. Amazing, if only our police and emergency services could respond that quickly. Perhaps the government should start thinking to privatise the police and emergency services to our tow truck drivers!
After making all these promises (that the car can be repaired within days, use all original parts, can claim from the other party's insurance, got guarantee on the repairs, help make police report, etc, etc).
At first I was skeptical but the were persistant with thier promises. To cut the story short, they actually delivered all of their promises. While making the police report they also bought me my dinner. A tow truck driver with a heart. They asked me to inform them immediately if I start to experience any pain! They know of internal injuries that take some time to cause pain (some medical knowledge honed by tow truckers!...impressed)
Four days later, the car was ready and was in perfect shape and not many could tell it had met in an accident. Their workshop even got me to claim for a rented car from the party's insurance, which at that time I didn't know one could do that. In short, they met up to all oftheir promises and I was one happy customer.
While "hanging out" with the tow truck drivers (at the police station), I managed to ask (for learning purposes only) the life and times of a tow truck drivers!
Most of them sleep in the cars and tow trucks. They shower at petrol stations and by day they are repossess for banks. They been stabbed, whacked and God know what else when trying to reposses a car.
We'll if we thought our lives was tough, be glad you're not owning theirs.