Many insurers around ma. if one got loading or excess, move on to another lor. I was with MNI for a pretty long while due to its convenience and also since the day they offer me NCB protector plan (meaning I buy extra insurance to cover potential lose of NCB
). Phone in service, toll free number, can use credit card, no excess, no loading. Now they change to ETIQA liao and also because of 1 bad claim experience involving a motorbike where the biker was at fault and summoned, I claim 3rd party knock-4-knock, yet ETIQA threaten me to forfeit all my NCB just because the accident involved a motorbike. I ended up claim direct 3rd party. I boycotted them ever since.
I later found out its not their fault, its a general industry practice. If claim 3rd party knock-4-knock and involving a motorbike, u lose your NCB even though u not at fault in the accident.