Many insurers around ma. if one got loading or excess, move on to another lor. I was with MNI for a pretty long while due to its convenience and also since the day they offer me NCB protector plan (meaning I buy extra insurance to cover potential lose of NCB
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). Phone in service, toll free number, can use credit card, no excess, no loading. Now they change to ETIQA liao and also because of 1 bad claim experience involving a motorbike where the biker was at fault and summoned, I claim 3rd party knock-4-knock, yet ETIQA threaten me to forfeit all my NCB just because the accident involved a motorbike. I ended up claim direct 3rd party. I boycotted them ever since.
I later found out its not their fault, its a general industry practice. If claim 3rd party knock-4-knock and involving a motorbike, u lose your NCB even though u not at fault in the accident.