Buying from Cartrade
- Thread starter bmw688
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Stick with ABlah, if you're buying a luxury car what's a few measly thousand? AB will earn that back from you with their service surcharge. And you'll have no priority, no courtesy car and no 24hrs nationwide breakdown/accident service. My company bought 1 car from Cartrade. That was the 1st and last one. Our subsequent purchases have been from AB and we're much happier with their level of sales and customer service.
bmw688... i'm also thinking of getting a new 325i and i'm also confused as to which dealer to buy from.
You mentioned about Cartrade giving discounts? Who did you speak to over there and how much is he offering??
Thanks for your feedback dude. Can't wait to get my E90 :wink:
You mentioned about Cartrade giving discounts? Who did you speak to over there and how much is he offering??
Thanks for your feedback dude. Can't wait to get my E90 :wink:
Hello guys ...
just had this thread pointed out to me, was debating whether to answer or not but I'll just say this:
After only being in the company for one month, I can't really speak about the previous track record of Cartrade. All I can say is that as far as I know, the management is aware of our shortcomings and are taking active steps to improve the the Cartrade experience.
Our service centre has been a sore point with both the company and its customers. From what I have heard, the root of our problems apparently is with the previous management of the service centre. However, Cartrade is aware of this and there has been a revamp of the way things are run there.
Plans are also underway to convert our service centre along the Federal Highway into a 3S centre. When this is complete, to the best of my knowledge at this point, we will also planning to offer the curtesy car, 24hr nationwide breakdown/accident service and priority service to our customers. This is scheduled to be completed in a month or two.
Cartrade is not planning to make a cent of profit out of our service centre because our main aim is to become more competitive in the market today. We do not plan to exceed our daily limit when admitting cars for repair/servicing as is currently the common practice in other BMW service centres. This would ensure fast and efficient service as we have learnt the hard way of its importance.
Being the company's first Special Sales Consultant, I also am in a position to offer attractive and competitive prices to genuine buyers. I cannot name any specific numbers over the internet, but I can assure you that even in the case where you can produce evidence of cheaper price of the car elsewhere, there is a very good chance that I will be able to match it.
This is not an advertisement for Cartrade. Being an employee, I just felt that I want to speak on its behalf as I know what is going on behind the scenes. I am sure that AB would want to do the same.
After all, the final decision lies with you, the customer.
just had this thread pointed out to me, was debating whether to answer or not but I'll just say this:
After only being in the company for one month, I can't really speak about the previous track record of Cartrade. All I can say is that as far as I know, the management is aware of our shortcomings and are taking active steps to improve the the Cartrade experience.
Our service centre has been a sore point with both the company and its customers. From what I have heard, the root of our problems apparently is with the previous management of the service centre. However, Cartrade is aware of this and there has been a revamp of the way things are run there.
Plans are also underway to convert our service centre along the Federal Highway into a 3S centre. When this is complete, to the best of my knowledge at this point, we will also planning to offer the curtesy car, 24hr nationwide breakdown/accident service and priority service to our customers. This is scheduled to be completed in a month or two.
Cartrade is not planning to make a cent of profit out of our service centre because our main aim is to become more competitive in the market today. We do not plan to exceed our daily limit when admitting cars for repair/servicing as is currently the common practice in other BMW service centres. This would ensure fast and efficient service as we have learnt the hard way of its importance.
Being the company's first Special Sales Consultant, I also am in a position to offer attractive and competitive prices to genuine buyers. I cannot name any specific numbers over the internet, but I can assure you that even in the case where you can produce evidence of cheaper price of the car elsewhere, there is a very good chance that I will be able to match it.
This is not an advertisement for Cartrade. Being an employee, I just felt that I want to speak on its behalf as I know what is going on behind the scenes. I am sure that AB would want to do the same.
After all, the final decision lies with you, the customer.
Well well, a sales person cmg to an owner's forum to canvass. I admire your brass. Can't say that about your honesty though. How about the fact that your service centre has failed all of BMW Msia's audits and has already been ordered to closed down?
wirelessjunkie
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Dimples, you are with Cartrade now?
DV8R:
To set the record straight .. like I said, I have only been in here for a month and I am just parroting information given to me during internal sales meetings.
However, I do find it strange that our service centre has been closed down when
No. 1 - our service centre is not even officially opened yet
No. 2 - our service centre was designed by BMW Malaysia.
Maybe your boss has been dealing with the wrong people. Sometimes, unfortunate things happen and customers have to be asked to wait and be patient. If you give me some more information about your case, I would be more than happy to look into this case personally. If your only intention is to vent, disseminate half-truths, malign and attack me or my company, there is no point in me saying anything else, right?
Spaceman:
Sorry, we don't have an outlet in the south. Only in KL, PJ and Ipoh.
To set the record straight .. like I said, I have only been in here for a month and I am just parroting information given to me during internal sales meetings.
However, I do find it strange that our service centre has been closed down when
No. 1 - our service centre is not even officially opened yet
No. 2 - our service centre was designed by BMW Malaysia.
Maybe your boss has been dealing with the wrong people. Sometimes, unfortunate things happen and customers have to be asked to wait and be patient. If you give me some more information about your case, I would be more than happy to look into this case personally. If your only intention is to vent, disseminate half-truths, malign and attack me or my company, there is no point in me saying anything else, right?
Spaceman:
Sorry, we don't have an outlet in the south. Only in KL, PJ and Ipoh.
dimples, it would be better to check on your customer greivance first before commenting on it.
First rule of the game is - customer is always right.
you might be right to defend your company but winning a argument might not win you a customer.
just remember the golden rule stated above..
First rule of the game is - customer is always right.
you might be right to defend your company but winning a argument might not win you a customer.
just remember the golden rule stated above..
Jarence,
I am not in the forum to trawl for customers. I posted in this thread in response to a request from another forummer.
As I have stated, if DV8R would like to make a complaint to me, providing me details ... I would be more than happy to look into his complaint personally.
mini_jeff67
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Ms. D, any plans for Cartrade to come to Kuching?
