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Message: <blockquote data-quote="Schwepps" data-source="post: 400094" data-attributes="member: 3592">atty, I feel for you that owning this car has been sheer pain rather than joy. But I think it's just coincidental that you kena 2 windscreen hits. My personal experience of a direct hit by a large (and I mean large) chunk of concrete off a crane is that the BMW windscreen is very tough.But get your rattling issues fixed, or sell the car. It's no good feeling embarrassed when you have a passenger, when you should be feeling the exact opposite. I don't see why you or any others want to write to BMWM. Why not just pick up the phone and speak to a director? Again my personal experience is that they're customer-oriented and want to solve your problem(s). I didn't have to get nasty in the least (and I can be very nasty) I'm still in handphone contact with the director who sorted my problem.</blockquote>