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The BMW Range
3 Series
E90, E91, E92, E93
Type of modification on your E90
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<blockquote data-quote="David Yong" data-source="post: 213884" data-attributes="member: 3555"><p>This is the e-mail I've sent to AB on 12th June right after my car was sent in to them to check this problem;</p><p></p><p>Dear Vijay,</p><p></p><p>As highlighted to you numerous times on my car high engine oil consumption, pls find the report on the frequency of oil top up on my car as follows (car was bought on 16th Aug 06):</p><p></p><p>At 3,466 kms on 2nd Oct 06</p><p>At 8,662 kms on 20th Nov 06</p><p>At 10,642 kms on 20th Dec 06</p><p>At 12,242 kms on 19th Jan 07</p><p>At 15,705 kms on 28th Feb 07</p><p>At 19,030 kms on 19th Apr 07</p><p>At 22,138 kms on 29th May 07</p><p></p><p>As you can see from above, my car needs to top up 1 liter of engine oil at an average of every 3,300 kms travelled (the indicator will indicate oil level at minimum and need to top up a liter of oil). Averagely I need to top up a liter of oil every month!</p><p></p><p>You are aware that AB have done the compression and leak test to my car and have also did a physical oil check which shows that my car is consuming</p><p>0.25 liter of oil for every 1,000 kms travelled. This is high as compared to other car of the same model. For your information, AB has also changed the engine oil sensor at mileage of 10,642 kms but this problem remain unsolved till now.</p><p></p><p>In my opinion, this is very abnormal for a new car. Need your immediate attention to rectify this matter as I have been travelling in and out of your workshop for so many times without getting a concrete solution to this matter. It's causing me a lot of hassle and time wasted over this matter.</p><p></p><p>Pls revert back as soon as possible before I decide on the next course of action to rectify this matter. Thanks.</p><p></p><p>This is the e-mail that I shoot out this afternoon;</p><p></p><p>Dear Vijay,</p><p></p><p>It has been 11 days since our last communication and I still do not receive any news from you yet. </p><p></p><p>This is taking too long and I was very disappointed too when the sales people calling me to ask me to purchase a new car instead of waiting for the result from BMW Malaysia! I don't know what you guys trying to do here. To close another sale by asking me to buy another new car or to solve the problem of my existing car which is less than a year old and is under warranty???</p><p></p><p>I am going to escalate this matter to BMW Malaysia; How can their authorized dealer is more interested to sell another car than to solve customer's car problem!!! Is this the way to solve problem??? I have been complaining about this matter since the day I took delivery of my car in August 2006 but until today I don't see any solution to it!!!</p></blockquote><p></p>
[QUOTE="David Yong, post: 213884, member: 3555"] This is the e-mail I've sent to AB on 12th June right after my car was sent in to them to check this problem; Dear Vijay, As highlighted to you numerous times on my car high engine oil consumption, pls find the report on the frequency of oil top up on my car as follows (car was bought on 16th Aug 06): At 3,466 kms on 2nd Oct 06 At 8,662 kms on 20th Nov 06 At 10,642 kms on 20th Dec 06 At 12,242 kms on 19th Jan 07 At 15,705 kms on 28th Feb 07 At 19,030 kms on 19th Apr 07 At 22,138 kms on 29th May 07 As you can see from above, my car needs to top up 1 liter of engine oil at an average of every 3,300 kms travelled (the indicator will indicate oil level at minimum and need to top up a liter of oil). Averagely I need to top up a liter of oil every month! You are aware that AB have done the compression and leak test to my car and have also did a physical oil check which shows that my car is consuming 0.25 liter of oil for every 1,000 kms travelled. This is high as compared to other car of the same model. For your information, AB has also changed the engine oil sensor at mileage of 10,642 kms but this problem remain unsolved till now. In my opinion, this is very abnormal for a new car. Need your immediate attention to rectify this matter as I have been travelling in and out of your workshop for so many times without getting a concrete solution to this matter. It's causing me a lot of hassle and time wasted over this matter. Pls revert back as soon as possible before I decide on the next course of action to rectify this matter. Thanks. This is the e-mail that I shoot out this afternoon; Dear Vijay, It has been 11 days since our last communication and I still do not receive any news from you yet. This is taking too long and I was very disappointed too when the sales people calling me to ask me to purchase a new car instead of waiting for the result from BMW Malaysia! I don't know what you guys trying to do here. To close another sale by asking me to buy another new car or to solve the problem of my existing car which is less than a year old and is under warranty??? I am going to escalate this matter to BMW Malaysia; How can their authorized dealer is more interested to sell another car than to solve customer's car problem!!! Is this the way to solve problem??? I have been complaining about this matter since the day I took delivery of my car in August 2006 but until today I don't see any solution to it!!! [/QUOTE]
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