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Message: <blockquote data-quote="ICEMAN 68" data-source="post: 331086" data-attributes="member: 17">sometimes i wonder , what if an owner of a car / bike does not know the existance of such kindda forum ... do you think AB will serve them as a priority customes or actions taken as within a few weeks or days ??... i believe such cases happen when the higher management do not implement spot checks with the lower ground staff and hear what they have to say ....a japanese style GENBA from TOP to bottom would be the best to sustain it's standard for good services to be carried out and also attend to major and minor problems accordingly......each problem should be taken care accordingly based on the history of each machine and the type of problems that occurs...OR else how do their design teams know what's happening or to what sort of problem to expect from the next future line up ......</blockquote>