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The BMW Range
3 Series
E90, E91, E92, E93
Steering Lock - E90
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<blockquote data-quote="Spaceman" data-source="post: 346484" data-attributes="member: 482"><p>Got my steering column replaced today. Bad news is BMW Malsysia only approved to bear 30% on the cost of the part and i have to bear 70% + 100% labour!</p><p> </p><p>WTF...!!!</p><p> </p><p>The SA told me this is what the BMW M'sia have approved. And i of course HAVE to agree to proceed with the replacement since you cannot do w/o a healthy steering column. Then, after they have put my car in queue, i called up BMW M'sia and talk to person in charge of aftersales on what ground they (BMW M'sia) asked me to bear 70% + 100% labour.</p><p> </p><p>After telling him the defective steering column is infact a design flaw back in Germany AG during the early batches of E90s....which is a worldwide thingy.</p><p>Simply b'cos my mileage is too low and i seldom use my car in 3 yrs of ownership, the problem first occurred in Nov 2008 at around 12k km. Many of the E90s have clocked similar mileage when they had this problem, maybe a coincidence!</p><p> </p><p>Anyway, i told them you cannot penalise me for not driving my car hard enough during the warranty period of 2 yrs to discover the problem earlier which could have saved me from forking out a single cent.</p><p> </p><p>BMW M'sia replied half an hour later which revealed that they are only willing to increase up to 50% of the part cost from 30% previously and labour is up to the dealer to decide. And they said its all he could do and its FINAL!!!</p><p> </p><p>What to do! It looks to me they 'agreed' that the part is infact defective from the plant and just waiting for it to happen. Otherwise, how would they entertain such a claim? </p><p>I asked them if you would kindly remove the sensor from the steering colomn, there's nothing wrong with the so called 'defective part' and i believe it will function as it is just like any other Proton!</p><p> </p><p>The decision made is not making me happy as a BMW owner from now! What is a steering column to a big car maker like BMW?</p><p> </p><p>To add that, the steering column is not RM13xx. Its RM2500. Labour is RM512. Damn it!</p><p> </p><p>End of the day, i still need to fork out RM17xx after the labour rebate by AB to RM486.</p></blockquote><p></p>
[QUOTE="Spaceman, post: 346484, member: 482"] Got my steering column replaced today. Bad news is BMW Malsysia only approved to bear 30% on the cost of the part and i have to bear 70% + 100% labour! WTF...!!! The SA told me this is what the BMW M'sia have approved. And i of course HAVE to agree to proceed with the replacement since you cannot do w/o a healthy steering column. Then, after they have put my car in queue, i called up BMW M'sia and talk to person in charge of aftersales on what ground they (BMW M'sia) asked me to bear 70% + 100% labour. After telling him the defective steering column is infact a design flaw back in Germany AG during the early batches of E90s....which is a worldwide thingy. Simply b'cos my mileage is too low and i seldom use my car in 3 yrs of ownership, the problem first occurred in Nov 2008 at around 12k km. Many of the E90s have clocked similar mileage when they had this problem, maybe a coincidence! Anyway, i told them you cannot penalise me for not driving my car hard enough during the warranty period of 2 yrs to discover the problem earlier which could have saved me from forking out a single cent. BMW M'sia replied half an hour later which revealed that they are only willing to increase up to 50% of the part cost from 30% previously and labour is up to the dealer to decide. And they said its all he could do and its FINAL!!! What to do! It looks to me they 'agreed' that the part is infact defective from the plant and just waiting for it to happen. Otherwise, how would they entertain such a claim? I asked them if you would kindly remove the sensor from the steering colomn, there's nothing wrong with the so called 'defective part' and i believe it will function as it is just like any other Proton! The decision made is not making me happy as a BMW owner from now! What is a steering column to a big car maker like BMW? To add that, the steering column is not RM13xx. Its RM2500. Labour is RM512. Damn it! End of the day, i still need to fork out RM17xx after the labour rebate by AB to RM486. [/QUOTE]
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