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The BMW Range
3 Series
F30, F34
RFT Punctured Experience
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<blockquote data-quote="daystar" data-source="post: 744174" data-attributes="member: 49118"><p>Hi Guys,</p><p></p><p>I had 1 pc RFT side wall damaged with a tear two months back. Pretty sure I did not hit any hard or sharp objects while driving to get this impact. Reported this to SA at Auto Bavaria and was told to set an appointment with Good Year technical staff for them to inspect. I had no choice and had to replace a new tyre at MPS Auto Sunway since Auto Bavaria don't carry stock (still puzzles me). Replaced a new tyre and paid for it on my own. After replacing I pass on the damage tyre to Auto Bavaria so that they will get Good Year to inspect the tyre. Called after two week to get the verdict and was told that its caused by user damage. Accept it with a grunt and left it there.</p><p></p><p>This week, the new tyre I had replaced at MPS Auto, had a slight bulge at the side wall. Damn, a 'Deja Vu' moment. Went to MPS Auto and compliant about it and they said its owner damaged it. I insist to get it inspected and same story need to call Good Year to fix an appointment to check it. So I left and waited for the call. After two days, I was told by MPS Auto to go to Good Year HQ in Shah Alam and talk to them. Ok, so I went there and met their technical staff and the gentlemen there was courteous and explained that selected RFT Good Year tyres is covered under road damaged for 6 months. if the thread is above 90%, will be given a new tyre and its less than cash compensation will be given.</p><p></p><p>Since, my RFT is two months old, got it replaced for FREE at MPS auto. So guys, don't bother fighting your battle with the tyre shop and BMW service centres, just go straight to Good Year and claim your right. The tyre shops and BMW service centres are trained to say 'NO' to RFT claims and are oblivious to the 6 months warranty claim or they say 'NO' and ask you to purchase it and they claim it and sell it to another customer. </p><p></p><p>Still puzzles me on RFT quality that is suppose to be better than non RFTs. Never had this problem with Non RFTs having side wall damages.</p></blockquote><p></p>
[QUOTE="daystar, post: 744174, member: 49118"] Hi Guys, I had 1 pc RFT side wall damaged with a tear two months back. Pretty sure I did not hit any hard or sharp objects while driving to get this impact. Reported this to SA at Auto Bavaria and was told to set an appointment with Good Year technical staff for them to inspect. I had no choice and had to replace a new tyre at MPS Auto Sunway since Auto Bavaria don't carry stock (still puzzles me). Replaced a new tyre and paid for it on my own. After replacing I pass on the damage tyre to Auto Bavaria so that they will get Good Year to inspect the tyre. Called after two week to get the verdict and was told that its caused by user damage. Accept it with a grunt and left it there. This week, the new tyre I had replaced at MPS Auto, had a slight bulge at the side wall. Damn, a 'Deja Vu' moment. Went to MPS Auto and compliant about it and they said its owner damaged it. I insist to get it inspected and same story need to call Good Year to fix an appointment to check it. So I left and waited for the call. After two days, I was told by MPS Auto to go to Good Year HQ in Shah Alam and talk to them. Ok, so I went there and met their technical staff and the gentlemen there was courteous and explained that selected RFT Good Year tyres is covered under road damaged for 6 months. if the thread is above 90%, will be given a new tyre and its less than cash compensation will be given. Since, my RFT is two months old, got it replaced for FREE at MPS auto. So guys, don't bother fighting your battle with the tyre shop and BMW service centres, just go straight to Good Year and claim your right. The tyre shops and BMW service centres are trained to say 'NO' to RFT claims and are oblivious to the 6 months warranty claim or they say 'NO' and ask you to purchase it and they claim it and sell it to another customer. Still puzzles me on RFT quality that is suppose to be better than non RFTs. Never had this problem with Non RFTs having side wall damages. [/QUOTE]
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