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The BMW Range
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RFT Punctured Experience
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<blockquote data-quote="ramzi1508" data-source="post: 741945" data-attributes="member: 45473"><p>Recent correspondence with BMW</p><p>----------------------------------------</p><p>Dear Yuen, </p><p>Thanks for the report.</p><p></p><p>I have read it carefully, thus my further question is how the inspection personnel differentiate the crack is due to defect or external impact? Can he tell the difference between the two? </p><p></p><p>Should the crack is due to external impact, then in my opinion BMW design has significant flaw in designing, choosing and using the run flat tyre with Malaysia road condition where our road quality is far less below than European countries. I believe this is the reason why the new BMW vehicle comes with warranty that includes tyre damage protection.</p><p></p><p>In my 17 years driving experience of using normal tyre with various vehicles manufacturers, I have never experienced this kind of problem.</p><p></p><p>Having said that, I believe it is BMW duty to ensure BMW design could meet the environment and condition as well as meeting the customers expectation. Failing to do that, I think BMW can expect customer to look for others who can provide better quality.</p><p></p><p>I am looking for a more constructive response than this. </p><p></p><p>Thanks</p><p></p><p>Sent from my iPhone</p><p></p><p>On Apr 25, 2016, at 10:39 AM, Yuen wrote:</p><p></p><p>Dear En Ramzi,</p><p></p><p>We thank you for your email dated 25 March 2016.</p><p></p><p>First and foremost, we would like to take this opportunity to record our appreciation for your support towards BMW product and services.</p><p></p><p>Following your recent communication with regards to your tyre bulged issue, please allow us to explain that the following an independent inspection carried out by the tyre manufacturer, on the damages to your vehicle’s tyre which findings reveal that the damages are as a result of an external impact which may have contact with a curd / pothole and damaging the sidewall and innerliner of the tyre. This is not the manufacturing defect or quality issue related condition. Therefore, it is not warrantable for the tyre claim.</p><p></p><p>Please find enclosed a report issued by the tyre manufacturer for your attention.</p><p></p><p>We hope that with the above explanation, we have your understanding in this matter.</p><p></p><p></p><p>Thanks</p><p>Best Regards,</p><p></p><p>Yuen</p><p>Head Of Aftersales</p><p>Millennium Welt Sdn Bhd</p><p>Lot 32 Jalan Teluk Sisek,</p><p>25000 Kuantan</p><p>Hp +0123202003</p><p>Tel +605 516 1666</p><p>Fax +605 515 6190</p><p>www.millenniumwelt.com.my</p></blockquote><p></p>
[QUOTE="ramzi1508, post: 741945, member: 45473"] Recent correspondence with BMW ---------------------------------------- Dear Yuen, Thanks for the report. I have read it carefully, thus my further question is how the inspection personnel differentiate the crack is due to defect or external impact? Can he tell the difference between the two? Should the crack is due to external impact, then in my opinion BMW design has significant flaw in designing, choosing and using the run flat tyre with Malaysia road condition where our road quality is far less below than European countries. I believe this is the reason why the new BMW vehicle comes with warranty that includes tyre damage protection. In my 17 years driving experience of using normal tyre with various vehicles manufacturers, I have never experienced this kind of problem. Having said that, I believe it is BMW duty to ensure BMW design could meet the environment and condition as well as meeting the customers expectation. Failing to do that, I think BMW can expect customer to look for others who can provide better quality. I am looking for a more constructive response than this. Thanks Sent from my iPhone On Apr 25, 2016, at 10:39 AM, Yuen wrote: Dear En Ramzi, We thank you for your email dated 25 March 2016. First and foremost, we would like to take this opportunity to record our appreciation for your support towards BMW product and services. Following your recent communication with regards to your tyre bulged issue, please allow us to explain that the following an independent inspection carried out by the tyre manufacturer, on the damages to your vehicle’s tyre which findings reveal that the damages are as a result of an external impact which may have contact with a curd / pothole and damaging the sidewall and innerliner of the tyre. This is not the manufacturing defect or quality issue related condition. Therefore, it is not warrantable for the tyre claim. Please find enclosed a report issued by the tyre manufacturer for your attention. We hope that with the above explanation, we have your understanding in this matter. Thanks Best Regards, Yuen Head Of Aftersales Millennium Welt Sdn Bhd Lot 32 Jalan Teluk Sisek, 25000 Kuantan Hp +0123202003 Tel +605 516 1666 Fax +605 515 6190 www.millenniumwelt.com.my [/QUOTE]
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