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<blockquote data-quote="Siva74" data-source="post: 678619" data-attributes="member: 31643"><p>Can I just give you my 2 cents regarding vehicle recall policy in Msia. I have personally have dealt with this issue with 2 different franchise holders in Msia regarding vehicle recalls which affected 2 different makes the N65 & E92 to be precise. </p><p></p><p>Let me put it to you bluntly! :listen: The service advisors were less than transparent on the issue! I had to contact my BMW tech friend in the UK to get a hold of the technical documents/schematics from Germany regarding the recall matter and even then the service advisor as evasive on the whole matter. :stupid: </p><p></p><p>In truth the after-sales department in most BMW dealership sucks because of the lackadaisical attitude! :13: The service advisors are incapable of dealing with those who actually know their vehicle ie more than your basic user/driver of the German marque.</p><p></p><p>I might be not from a motoring background (Surgeon actually :nurse<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> but I do take note of technical aspects of vehicle function and maintenance. Every dealership after-sales service advisor has insisted on treating me like an idiot with a "fat" wallet. :boxing: This is something I find extremely unacceptable and disappointing. :thefinger:</p><p></p><p>In short my matter is now under BMW Msia for resolution. For those of you have been dealing with incompetent service advisors please address the matter to BMW Msia in writing as it helps to build your case when things are in writing :damnmate:. Especially if the failure to identify a recall results in some form of critical damage to your vehicle. The address and email is available of the BMW Talk section. :top:</p><p></p><p>These days whenever I service my vehicle or send for repairs, I insist on the service advisor print off the vehicle diagnostics report from the dealership. There are manuals that can help you decipher the error codes on the sheet to verify the service advisor isn't bullshitting you!</p><p></p><p>For those of you who need to check whether your vehicle make and year are subject to any manufacturer recall, there are websites you can go to to verify independently. If you need further info please PM me. If there is enough interest I will put it up in the forum. I had already posted info on where you can decode your beemer vin under the BMW Talk Section. :top:</p><p></p><p>Happy motoring folks! :driver:</p></blockquote><p></p>
[QUOTE="Siva74, post: 678619, member: 31643"] Can I just give you my 2 cents regarding vehicle recall policy in Msia. I have personally have dealt with this issue with 2 different franchise holders in Msia regarding vehicle recalls which affected 2 different makes the N65 & E92 to be precise. Let me put it to you bluntly! :listen: The service advisors were less than transparent on the issue! I had to contact my BMW tech friend in the UK to get a hold of the technical documents/schematics from Germany regarding the recall matter and even then the service advisor as evasive on the whole matter. :stupid: In truth the after-sales department in most BMW dealership sucks because of the lackadaisical attitude! :13: The service advisors are incapable of dealing with those who actually know their vehicle ie more than your basic user/driver of the German marque. I might be not from a motoring background (Surgeon actually :nurse:) but I do take note of technical aspects of vehicle function and maintenance. Every dealership after-sales service advisor has insisted on treating me like an idiot with a "fat" wallet. :boxing: This is something I find extremely unacceptable and disappointing. :thefinger: In short my matter is now under BMW Msia for resolution. For those of you have been dealing with incompetent service advisors please address the matter to BMW Msia in writing as it helps to build your case when things are in writing :damnmate:. Especially if the failure to identify a recall results in some form of critical damage to your vehicle. The address and email is available of the BMW Talk section. :top: These days whenever I service my vehicle or send for repairs, I insist on the service advisor print off the vehicle diagnostics report from the dealership. There are manuals that can help you decipher the error codes on the sheet to verify the service advisor isn't bullshitting you! For those of you who need to check whether your vehicle make and year are subject to any manufacturer recall, there are websites you can go to to verify independently. If you need further info please PM me. If there is enough interest I will put it up in the forum. I had already posted info on where you can decode your beemer vin under the BMW Talk Section. :top: Happy motoring folks! :driver: [/QUOTE]
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