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Message: <blockquote data-quote="Ennui78" data-source="post: 390252" data-attributes="member: 18643">Sorry, this is unacceptable in my book. You paid for the car, people were happy to sell it to you and to put it rather bluntly, profit from your decision to make this purchase. Correct me if I am wrong but is there some offense in asking exactly what was done to our cars? I believe it is an owner's right to ask; and to continue asking until sincere answers are delivered..... regardless of whether these are answers we want to hear or not. I do not mean to play 'agent provocateur' but I am appalled that your sales/tech advisor would have the gall to say in an aside manner,  things that would amount to soliciting untruthful responses. Sure, you should say that service in terms of human-response to complaints but repair works to defects still need to effected. I feel you should be fair and kind, but also be truthful in your responses concerning issues on your car.</blockquote>