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Message: <blockquote data-quote="kuntakinte" data-source="post: 725277" data-attributes="member: 15653">That's odd.  Both times I took a loan from them, they were promptly processed and approved in less than 24 hours provided documents are complete.  And whenever I wanted to know my redemption amount, a simple phone call was all it took and calls promptly picked up.  Also, when I sold off my previous BMW, they even offered to finance my new Audi then.Having gone back to the roundel again, my new loan was processed in less than 24 hours and they even let me hold on to my original car grant when I collected my new car.  Installments are paid via MayBank2u and as convenient as can be.I have the best experience with these guys  and I'll dare say better than my so-called premier relationship banking with my conventional bankers, as far as car loans are concerned.I'll hazard a guess that maybe either your docs are not complete or your SA may have accidentally overlooked the submission</blockquote>