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Pathetic Service Experience with Auto Bavaria and BMW
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<blockquote data-quote="RK68" data-source="post: 755253" data-attributes="member: 58197"><p><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" />.... welcome to the world-class after-sales service experience, curtsey of BMW!. My sympathies. Sorry to hear your extreme agony bro.. I had to endure 8 months of agony and frustration before they were practically forced to eat their own black and white guarantee letter from BMW that my car has been fully repaired when it failed again. </p><p></p><p>How old is your car? If it is still new and low mileage you should initiate a claim for a buyback. You really have to build a good case. You have to record all the episode in written form and get them to acknowledge. It is really really tough with these guys as they are masters in their game. In my case, they eventually ran out of excuses and had to replace with another new car.</p><p></p><p>My door issue still has not been resolved. I had it repaired recently at Quill PJ just before year-end. It is better now but not completely resolved. I have to ask them to re-look at the interior parts of the door panel. Now I have a new issue triggering at my screen with some ABS, Stability tracking and Run Flat Sensors etc. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite11" alt=":rolleyes:" title="Roll Eyes :rolleyes:" loading="lazy" data-shortname=":rolleyes:" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite11" alt=":rolleyes:" title="Roll Eyes :rolleyes:" loading="lazy" data-shortname=":rolleyes:" /></p><p></p><p>As for AB Ara Damanara (Glenmarie previously) or BMW even with my official complaint, they did not revert at all !! </p><p></p><p>I am not sure if NCCC can resolve these. You can try, hopefully they have some clout. Legally speaking, we have poor protection to consumers as far as issues like these are concerned in Malaysia, especially so involving issues related to motor vehicle. We should make more noises to have the government legislate to have a body like National Transport Safety Board in US which is a specialised government body empowered to handle issues like what you and I are facing. Motor vehicles are a huge investment for the public like houses. And these guys in motor car industry knows it is really hard for consumers to fight them and they get away.</p><p></p><p>Regards.</p></blockquote><p></p>
[QUOTE="RK68, post: 755253, member: 58197"] :mad::mad:.... welcome to the world-class after-sales service experience, curtsey of BMW!. My sympathies. Sorry to hear your extreme agony bro.. I had to endure 8 months of agony and frustration before they were practically forced to eat their own black and white guarantee letter from BMW that my car has been fully repaired when it failed again. How old is your car? If it is still new and low mileage you should initiate a claim for a buyback. You really have to build a good case. You have to record all the episode in written form and get them to acknowledge. It is really really tough with these guys as they are masters in their game. In my case, they eventually ran out of excuses and had to replace with another new car. My door issue still has not been resolved. I had it repaired recently at Quill PJ just before year-end. It is better now but not completely resolved. I have to ask them to re-look at the interior parts of the door panel. Now I have a new issue triggering at my screen with some ABS, Stability tracking and Run Flat Sensors etc. :rolleyes::rolleyes: As for AB Ara Damanara (Glenmarie previously) or BMW even with my official complaint, they did not revert at all !! I am not sure if NCCC can resolve these. You can try, hopefully they have some clout. Legally speaking, we have poor protection to consumers as far as issues like these are concerned in Malaysia, especially so involving issues related to motor vehicle. We should make more noises to have the government legislate to have a body like National Transport Safety Board in US which is a specialised government body empowered to handle issues like what you and I are facing. Motor vehicles are a huge investment for the public like houses. And these guys in motor car industry knows it is really hard for consumers to fight them and they get away. Regards. [/QUOTE]
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