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Pathetic Service Experience with Auto Bavaria and BMW
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<blockquote data-quote="RK68" data-source="post: 755137" data-attributes="member: 58197"><p>Hei Bro,</p><p>Sorry, I just saw your message that there is a reply last week. Thanks, brother.</p><p></p><p>To reply to you:-</p><p>1. the water drips from the bottom of the door trim. It's not from the rubber seals surrounding the door or body frame;</p><p>2. Only front passenger @ the front side of carpet gets wet. It doesn't wet the entire floorboard. I have checked repeatedly- the water is seeping/dripping from the bottom of the door trim;</p><p>3. Very seldom I park under sun. I almost always cover park.</p><p>4. I am really not sure what the guys @ Auto Bavaria did. I have sent into them twice. </p><p></p><p><u>Just to update the current status.</u> </p><p> I wrote in here on 5 Dec. After that on 6 Dec I tried contacting the SA @ AB to remind him to revert with his solution. He just said they need time to look for curtesy car to attend o my mobility issue. </p><p></p><p>Since this was going on wiothout any promt action through AB and as I have given them ample time already since end November, I lodged an official complaint with BMW Malaysia via phone and after that. I received an email from BMW MY acknowledging the report. Nothing happend after that.</p><p>On 11 Dec I sent another email to BMW MY requesting for an update on the status.</p><p></p><p>Today is 17 December. Till now there has been no word either from AB or BMW My! </p><p></p><p>Complete silence.</p><p></p><p>I told you guys right. This is the kind of SHIT service these guys give us. Totally atrocious.</p><p></p><p>We need better laws in Malaysia. We need a governing body/land transport commission that is established under laws to regulate the issues relating to the consumers of the motor vehicle. We need a governing body to protect the public from manufacturing defects, poor or non-service issues, warranty issues, safety standards etc. </p><p></p><p>We need a system similar to how the finance industry is regulated under the purview of Bank Negara and under various laws. The aviation industry has a governing commission regulating the laws and systems and the interest of the consumers. But for motor vehicle issues (apart from the finance part) we practically have no governing body. We are left to fend for ourselves, like my situation now. This is something that has to change. </p><p></p><p>I am going through this all over again with this car as with my previous F30 in 2016. That's why I dread went anything goes wrong with a BMW. A nightmare if your BMW breaks down during warranty period guys!</p><p></p><p>I have no choice but to look for alternatives. I am arranging to send in the car with Quill through a friend to see if they can fix this.</p><p></p><p>Really shit after-sales system currently we have in Malaysia!</p><p></p><p>Thanks again.</p></blockquote><p></p>
[QUOTE="RK68, post: 755137, member: 58197"] Hei Bro, Sorry, I just saw your message that there is a reply last week. Thanks, brother. To reply to you:- 1. the water drips from the bottom of the door trim. It's not from the rubber seals surrounding the door or body frame; 2. Only front passenger @ the front side of carpet gets wet. It doesn't wet the entire floorboard. I have checked repeatedly- the water is seeping/dripping from the bottom of the door trim; 3. Very seldom I park under sun. I almost always cover park. 4. I am really not sure what the guys @ Auto Bavaria did. I have sent into them twice. [U]Just to update the current status.[/U] I wrote in here on 5 Dec. After that on 6 Dec I tried contacting the SA @ AB to remind him to revert with his solution. He just said they need time to look for curtesy car to attend o my mobility issue. Since this was going on wiothout any promt action through AB and as I have given them ample time already since end November, I lodged an official complaint with BMW Malaysia via phone and after that. I received an email from BMW MY acknowledging the report. Nothing happend after that. On 11 Dec I sent another email to BMW MY requesting for an update on the status. Today is 17 December. Till now there has been no word either from AB or BMW My! Complete silence. I told you guys right. This is the kind of SHIT service these guys give us. Totally atrocious. We need better laws in Malaysia. We need a governing body/land transport commission that is established under laws to regulate the issues relating to the consumers of the motor vehicle. We need a governing body to protect the public from manufacturing defects, poor or non-service issues, warranty issues, safety standards etc. We need a system similar to how the finance industry is regulated under the purview of Bank Negara and under various laws. The aviation industry has a governing commission regulating the laws and systems and the interest of the consumers. But for motor vehicle issues (apart from the finance part) we practically have no governing body. We are left to fend for ourselves, like my situation now. This is something that has to change. I am going through this all over again with this car as with my previous F30 in 2016. That's why I dread went anything goes wrong with a BMW. A nightmare if your BMW breaks down during warranty period guys! I have no choice but to look for alternatives. I am arranging to send in the car with Quill through a friend to see if they can fix this. Really shit after-sales system currently we have in Malaysia! Thanks again. [/QUOTE]
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