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The BMW Range
3 Series
E90, E91, E92, E93
Official Complaint on Auto Bavaria Glenmarie Incompetency - Warning! Long Post
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<blockquote data-quote="tIANcI" data-source="post: 587591" data-attributes="member: 25377"><p>mat ... don't bother la. I went to post my issue and I asked them what their policy is for courtesy car. Reply was a pussy reply. I pressed a bit more on it. Still give chicken brand style reply. Wait I show you la ...</p><p></p><p>Me - Hi ... I want to ask. If my car is sent into your SC for a whole week whilst its like only 2 weeks old. Issues arising are under the warranty. Is it a practice to offer a courtesy car? What is BMW Malaysia's policy on this IF the issues are 100% factory caused. Care to clarify please? I mean I have been left with no car for a whole week now. SA tidak apa with me too. Hope to hear from you.</p><p></p><p>BMW - Hi, Please send your details to <a href="mailto:social@bmw.com.my">social@bmw.com.my</a> and we will see if there is anything we can to do assist you <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Me - However, being a premium brand that has been running the JOY campaign, it would be good to state your policy on this matter. It's not that I am trying to make things difficult but perhaps with this, the outlets/dealers/SAs will learn something about managing the customers.</p><p></p><p>BMW - Thanks for the feedback. Do let us know if you need any assistance.</p><p></p><p>If they want a FB page, being able to comment on it, means you are engaging the people. Be ready to give some proper reply and not a pussy one. Its so so evasive. Why so hard to make a stand? LOL!!!!!</p></blockquote><p></p>
[QUOTE="tIANcI, post: 587591, member: 25377"] mat ... don't bother la. I went to post my issue and I asked them what their policy is for courtesy car. Reply was a pussy reply. I pressed a bit more on it. Still give chicken brand style reply. Wait I show you la ... Me - Hi ... I want to ask. If my car is sent into your SC for a whole week whilst its like only 2 weeks old. Issues arising are under the warranty. Is it a practice to offer a courtesy car? What is BMW Malaysia's policy on this IF the issues are 100% factory caused. Care to clarify please? I mean I have been left with no car for a whole week now. SA tidak apa with me too. Hope to hear from you. BMW - Hi, Please send your details to [email]social@bmw.com.my[/email] and we will see if there is anything we can to do assist you :) Me - However, being a premium brand that has been running the JOY campaign, it would be good to state your policy on this matter. It's not that I am trying to make things difficult but perhaps with this, the outlets/dealers/SAs will learn something about managing the customers. BMW - Thanks for the feedback. Do let us know if you need any assistance. If they want a FB page, being able to comment on it, means you are engaging the people. Be ready to give some proper reply and not a pussy one. Its so so evasive. Why so hard to make a stand? LOL!!!!! [/QUOTE]
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Official Complaint on Auto Bavaria Glenmarie Incompetency - Warning! Long Post
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