hi prawnmee, welcome to the club . It is very unfortunate that happened to your wife on the very first day. For me it is VERY unacceptable . COMPLAIN BIG TIME BRO. It's a shame that circumstances like this give BMW a bad name which isn't supposed to happen in the first place if they did the PDI correctly . BMWs are such nice cars to drive . Don't let this mishap deter you from loving a BMW . It's the dealer/person handling the car that you should be mad at . THEY SHOULD NOT .. CANNOT ask you to pay towing charges . I m very surprised to hear that . It should be under warranty claims. My bike had about 8000kms on it when it stalled on karak highway(probably I was having tooooo much fun on it
and I called Autobavaria . Within 30 mins, the truck came ,lifted it up and was taken to Glenmarie . I was impressed. AND I got the bike back the NEXT day. Impressed AGAIN..The problem was with the battery .They changed it with a new battery and problem solved. When I went to pick it up , I was only asked to sign some warranty claims papers and THAT was IT. They did not ask me to pay at all for anything ,not even towing ! AND MINE WAS FROM KARAK HIGHWAY!! I guess SHIT HAPPENS to no matter what make of car/bike but the way it was handled makes the difference. I was VERY pleased although initially was pissed at stalling on the highway while having fun..(probably was my fault too
shhhh!
U should contact your sales advisor. He/she should be responsible. Make noise in a nice way lah... I mean , just convey your dissatisfaction and ask them to propose a remedy. U should convey this to BMW MALAYSIA also. For me , the sales advisor makes a LOT of difference. Is he /she an enthusiast also or just there to make a quick buck to make ends meet... Then he'll ber there for you before and after sales are made. For me I am fortunate to have an enthusiast as the sales advisor. If u guys do go to AB to get a car, look for JAMES . I'll vouch for him maaan... That experience made me SOLD on the upcoming BMW S1000RR .. Just my 2 cents..
