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<blockquote data-quote="dvng" data-source="post: 54617" data-attributes="member: 196"><p>was in optimum on wednesday@ 30/3/05 for oil service and i was shocked with the level of skills of the workers, not sure abt jason, here's what they did, told them change oil, i brought my own oil, jacked up the car, ask them why not using the pump, to pump up old oil from the oil sump, look at me with a blank face and said what and how, i said from the dipstick you moron, gave another blank look, beginnin to regret for visiting them. They went ahead and remove nut from oil sump and drain oil, oil was drained and then they retightened the bolt. Open the new bottle of oil and was about to pour in new oil, when i shouted, moron, how about the filter, gave u another blank look, and said you want to change filter also ah, i nearly fainted and said of course, u mean u all dont change filter here in this workshop.I was pissed. Then he took a spanner and attempted to open the oil filter cap, i said hang on, u should have a special large nut cap to remove the filter cap. Look blank again, i went to their toolbox and search for the nut cap, found it and hand it to the guy. after that, they went searchin for filter, there were about four or different type at the table, he took the old filter and start comparing with a couple of them and finally found the correct one. after everthing is done, then told me ok finish, i said how about resetting the oil service indicator, look blank again and call another guy which then start resetting the indicator. Look this is suppose to be a bmw specialist workshop, and changin oil is the most basic skills required. cant even find the correct filter, attempting to remove filter cap w/o proper tools, change oil without changin filter and dont reset service indicator lights. Mebe the workers was havin a bad mornin or they are not trained properly. Can someone tell me otherwise, i was hoping to use optimum in the future as my regular mechanic (Ah yau) is gettin a bit far for me and he doesnt do weekdays xcept after work hours.</p></blockquote><p></p>
[QUOTE="dvng, post: 54617, member: 196"] was in optimum on wednesday@ 30/3/05 for oil service and i was shocked with the level of skills of the workers, not sure abt jason, here's what they did, told them change oil, i brought my own oil, jacked up the car, ask them why not using the pump, to pump up old oil from the oil sump, look at me with a blank face and said what and how, i said from the dipstick you moron, gave another blank look, beginnin to regret for visiting them. They went ahead and remove nut from oil sump and drain oil, oil was drained and then they retightened the bolt. Open the new bottle of oil and was about to pour in new oil, when i shouted, moron, how about the filter, gave u another blank look, and said you want to change filter also ah, i nearly fainted and said of course, u mean u all dont change filter here in this workshop.I was pissed. Then he took a spanner and attempted to open the oil filter cap, i said hang on, u should have a special large nut cap to remove the filter cap. Look blank again, i went to their toolbox and search for the nut cap, found it and hand it to the guy. after that, they went searchin for filter, there were about four or different type at the table, he took the old filter and start comparing with a couple of them and finally found the correct one. after everthing is done, then told me ok finish, i said how about resetting the oil service indicator, look blank again and call another guy which then start resetting the indicator. Look this is suppose to be a bmw specialist workshop, and changin oil is the most basic skills required. cant even find the correct filter, attempting to remove filter cap w/o proper tools, change oil without changin filter and dont reset service indicator lights. Mebe the workers was havin a bad mornin or they are not trained properly. Can someone tell me otherwise, i was hoping to use optimum in the future as my regular mechanic (Ah yau) is gettin a bit far for me and he doesnt do weekdays xcept after work hours. [/QUOTE]
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