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Message: <blockquote data-quote="okow" data-source="post: 322026" data-attributes="member: 14">Accidents do happen, like it or not. Its just very unfortunate that we end up the victims. Under such circumstances, we have to evaluate the incident, was it sheer carelessness on an individual in handling food. If so, mistake is done..a full recovery should be undertaken by the establishment. It doesnt matter if its the restaurant, waiter or chef's fault. The 'establishment' is at fault and this is where most ppl get things screwed up even further and deeper. Without you (customer) even making a big fuss or explaining the consequences to their mistake, a honest and genuine apology should be done...by the waiter, captain, restaurant manager, hotel manager, etc..followed by the recovery....up to the establishment...waive the charge of the whole dinner, invite you back for a free meal, free dessert, glass or bottle of wine, foc, etc...but it should be offered genuinely and with regret and not wait till the customer kicks up a fuss. Most ppl dont recover fast enough or dont even try...instead they become defensive and arogant and push to blame to everyone else...worst still, by trying to tell you that its just a small matter. That only adds fuel to fire. And after all these are done and the customer still wants to report the incident, take you to court etc...at least you know that you have done your best to difuse the situation...you go to court with a clear conscience that it was a genuine mistake and we are but all only human.</blockquote>

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