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Message: <blockquote data-quote="macdaque" data-source="post: 510858" data-attributes="member: 2704"><p>Yup, service doesn't address problems, they try their best to have short-cut solutions and postpone fixing problems. Ashtray rattling came back not solved. Rattling in window (probably because of tint, found a spare screw left out on the carpet!) also not solved. Rattling on rear DVD player also not solved - they say will change the part, but they don't have parts, and say no need to change now (even though it is irreversibly faulty). They put some scotch tape along the door edges, without me asking for it (looks horrible now, but they say prevent squeeking sound). Wonder how come BMW can endorse using ugly scotch tape along the door edges! You bring the car in with a list of problems, and nothing seems to get solved. They use WD40 or some lubricant quite readily and in generous quantities when you complain about rattling - how on earth does WD40 reduce rattling permanently, I just cannot fathom! Don't they understand simple physics? And yes, a previous occasion in the past, they broke a clip on the door panel, and guess what? They used silicone to try to hold the door paneling in place! Can you believe that? And guess what? It fell off after I reached home, and I was furiously hopping mad, was speechless! I don't even use their free car wash nowadays - they even admitted that their cloth not all that dustless, so there are swirl marks after the free wash. That's irreparable damage to the paint. You have to wash yourself using clean yellow polishing cloth to prevent swirls - once there are swirls, very difficult to remove. Their service nowadays is really getting on my nerves. And when you post on facebook after frustrations, they tell you this is a public forum and we shouldn't post complaints, etc.... . So how? We love our car. We just want to have our problems solved. Don't they just understand this simple equation? We have been with BMW through thick and thin, and this is what we get back in appreciation! Sorry, just sharing my woes lah.....</p></blockquote><p></p>

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