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The BMW Range
3 Series
E90, E91, E92, E93
E90 High Beam can't off, all lights flashing after I lock the car
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<blockquote data-quote="Morganl" data-source="post: 307225" data-attributes="member: 13931"><p>Update #8:</p><p>==========</p><p></p><p>Finally they used a 'powerful' hydraulic jack, jack the frontal of the car up and we dragged & maneuver the car using the hydraulic jack instead of the sterling wheel through 15-20 parking bays. There was obvious scratches and minor damages under the carriage of the car due to this drag (the entire weight and force of the car is on that single point of contact between the car & the jack)</p><p></p><p>Once we reach AB, 2-4 techie guy spent next 1 hour++ and still can't start the car, but they managed to unlock the sterling although the Sterling Lock Red Signal is still on. I was been told that the primary I/O computer board seems to be 'fried' due to unknown reason and they had to replace that computer board before they can perform any further diagnostic. Earliest that they could get a replacement board in is on Thursday.</p><p></p><p>Now, here comes the juice of todays fruitful event:</p><p></p><p>1. The 1st instruction when the helpdesk received my complaint on 31-Aug-08 04:00pm should had been to check for the fuse of the highbeam and signal light rather than going straight to unplug the battery which could cause further damage if there was already an existing malfunction to the electronics. Apparently AB is blaming BMW Malaysia for outsourcing the Helpdesk and this outsourcing deal does more harm than good in protecting BMW's images in Malaysia.</p><p></p><p>2. The helpdesk should had dispatched a mobile technician on site and assist me to solve the problem rather than giving me simple 'unplug and plug it back' instruction remotely and when that fail, ask me to go home and wait till the next available business day. Apparently AB mobile technician are 'suppose' to be 24/7 and 'suppose' to be available during weekends and public holiday to assist BMW customer who are in trouble.</p><p></p><p>3. AB Mobile Technician should never use brute force technique to solve a critical electronic fault on a quarter million dollar car (at least not in front of the customer). I was advice to file a complaint against the Mobile Technician who kicked the bottom of the dashboard + banging the sterling repeatly to 'try and solve a critical electronic problem'.</p><p></p><p>4. The battery is rechargable and they will recharge it back and won't replace it unless they can produce 'evidence' that it was damaged and are required to be replaced. I told them to go to hell and replace it with a new one.</p><p></p><p>5. No courtesy car for today, but I was been told to try my luck tomorrow IF AND ONLY IF they have an extra car available.</p></blockquote><p></p>
[QUOTE="Morganl, post: 307225, member: 13931"] Update #8: ========== Finally they used a 'powerful' hydraulic jack, jack the frontal of the car up and we dragged & maneuver the car using the hydraulic jack instead of the sterling wheel through 15-20 parking bays. There was obvious scratches and minor damages under the carriage of the car due to this drag (the entire weight and force of the car is on that single point of contact between the car & the jack) Once we reach AB, 2-4 techie guy spent next 1 hour++ and still can't start the car, but they managed to unlock the sterling although the Sterling Lock Red Signal is still on. I was been told that the primary I/O computer board seems to be 'fried' due to unknown reason and they had to replace that computer board before they can perform any further diagnostic. Earliest that they could get a replacement board in is on Thursday. Now, here comes the juice of todays fruitful event: 1. The 1st instruction when the helpdesk received my complaint on 31-Aug-08 04:00pm should had been to check for the fuse of the highbeam and signal light rather than going straight to unplug the battery which could cause further damage if there was already an existing malfunction to the electronics. Apparently AB is blaming BMW Malaysia for outsourcing the Helpdesk and this outsourcing deal does more harm than good in protecting BMW's images in Malaysia. 2. The helpdesk should had dispatched a mobile technician on site and assist me to solve the problem rather than giving me simple 'unplug and plug it back' instruction remotely and when that fail, ask me to go home and wait till the next available business day. Apparently AB mobile technician are 'suppose' to be 24/7 and 'suppose' to be available during weekends and public holiday to assist BMW customer who are in trouble. 3. AB Mobile Technician should never use brute force technique to solve a critical electronic fault on a quarter million dollar car (at least not in front of the customer). I was advice to file a complaint against the Mobile Technician who kicked the bottom of the dashboard + banging the sterling repeatly to 'try and solve a critical electronic problem'. 4. The battery is rechargable and they will recharge it back and won't replace it unless they can produce 'evidence' that it was damaged and are required to be replaced. I told them to go to hell and replace it with a new one. 5. No courtesy car for today, but I was been told to try my luck tomorrow IF AND ONLY IF they have an extra car available. [/QUOTE]
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E90 High Beam can't off, all lights flashing after I lock the car
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