Reply to thread

Click here to become an Official Member of BMW Club Malaysia Download Form

Message: <blockquote data-quote="KL2DC" data-source="post: 162850" data-attributes="member: 3452">Wow...that would royally suck!! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite9" alt=":eek:" title="Eek!    :eek:" loading="lazy" data-shortname=":eek:" />  I have no problems here as far...people rarely do works on their out of warranty cars at the dealership so pretty much people going in are all 'cheepos' like me LOL  Actually, scheduled maintenance works are reimburseable by BMW AG. In fact, this and warranty works is the bulk of the Service dept revenues because they tend to charge BMW AG the book rates and tend to discount prices of out-of-warranty works. I am pretty sure BMW AB works on the same principle as other countries have the same set-up. Over here in the US, there is a follow-up survey that is done over the phone, some time after the service. Its important for them to get all 5s (maximum score) as this is tied in with bonuses and extra compensation, so usually they try to be nice to you whenever they can or whenever you remind them of the survey <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin    :D" loading="lazy" data-shortname=":D" />  Your experience just tells me that your dealer has service personnel with really  f*cked up attitudes/personalities <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick Out Tongue    :p" loading="lazy" data-shortname=":p" /></blockquote>

Verification