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<blockquote data-quote="astroboy" data-source="post: 248335" data-attributes="member: 4527"><p><strong>My experience:</strong></p><p></p><p><strong>Card Ctr: </strong>Hi, we have detected a possible unauthorised usage of your supplementary card. Have u just swipe RM300 from Brothers Kelana?</p><p></p><p><strong>Me: </strong>No way! But let me find out.</p><p></p><p>[<em>After spoken to the my supplementary card holder, confirm card not with her so I contacted Card Ctr</em>]</p><p></p><p><strong>Me:</strong> Yes, she lost her card. What should I do now.</p><p></p><p><strong>Card Ctr: </strong>It's alright, we will just block the card and send u a new one. You will be charge RM10.</p><p></p><p><strong>Me: </strong>What do u mean send me a new one? what about those unauthorised usage?</p><p></p><p><strong>Card Ctr:</strong> No problem. Once u receive the statement, just highlight the unauthorised transactions, fill in a form and return the form together with a copy of the statement to us.</p><p></p><p>[<em>2 weeks has passed, I receive the statement, highlighted the RM6xx unauthorised transaction, fill in a form and return to the Card Ctr</em>]</p><p></p><p>[<em>Another 2 weeks after I submitted the form, I receive a phone call..</em>]</p><p></p><p><strong>Card Ctr:</strong> Sorry sir, ur appeal for the waiver of the unauthorised transactions is not successful. Please settle the outstanding before the due date.</p><p></p><p><strong>Me:</strong> WHAT! Then u make me waited for more than a month and now u tell me its unsuccessful? What investigation have u done? Did u manage to get the culprit who use my card? Have this been reported to the police? Did u check the signature on the transaction slip to match the signature?</p><p></p><p><strong>Card Ctr: </strong>Sir, now we are using chip-based card and therefore its impossible to clone. So card holder has to be responsible for safe keeping of their card and we have to honor the transaction despite the signature differs. And u were lucky we manage to detect it and alerted u before it get any worse.</p><p></p><p>**************************</p><p></p><p>True story..</p><p></p><p>So do I have a case now?</p><p></p><p>My advise is always check your card/s in your wallet. Make sure its your card because I've heard people can swap the card, mostly happen in gym, spa, health center.</p><p></p><p>Looks like the signature is not important now! And it does not serve any purpose too because who ever gets the card would learn to sign like u by mimic it from the back of the card.</p></blockquote><p></p>
[QUOTE="astroboy, post: 248335, member: 4527"] [B]My experience:[/B] [B]Card Ctr: [/B]Hi, we have detected a possible unauthorised usage of your supplementary card. Have u just swipe RM300 from Brothers Kelana? [B]Me: [/B]No way! But let me find out. [[I]After spoken to the my supplementary card holder, confirm card not with her so I contacted Card Ctr[/I]] [B]Me:[/B] Yes, she lost her card. What should I do now. [B]Card Ctr: [/B]It's alright, we will just block the card and send u a new one. You will be charge RM10. [B]Me: [/B]What do u mean send me a new one? what about those unauthorised usage? [B]Card Ctr:[/B] No problem. Once u receive the statement, just highlight the unauthorised transactions, fill in a form and return the form together with a copy of the statement to us. [[I]2 weeks has passed, I receive the statement, highlighted the RM6xx unauthorised transaction, fill in a form and return to the Card Ctr[/I]] [[I]Another 2 weeks after I submitted the form, I receive a phone call..[/I]] [B]Card Ctr:[/B] Sorry sir, ur appeal for the waiver of the unauthorised transactions is not successful. Please settle the outstanding before the due date. [B]Me:[/B] WHAT! Then u make me waited for more than a month and now u tell me its unsuccessful? What investigation have u done? Did u manage to get the culprit who use my card? Have this been reported to the police? Did u check the signature on the transaction slip to match the signature? [B]Card Ctr: [/B]Sir, now we are using chip-based card and therefore its impossible to clone. So card holder has to be responsible for safe keeping of their card and we have to honor the transaction despite the signature differs. And u were lucky we manage to detect it and alerted u before it get any worse. ************************** True story.. So do I have a case now? My advise is always check your card/s in your wallet. Make sure its your card because I've heard people can swap the card, mostly happen in gym, spa, health center. Looks like the signature is not important now! And it does not serve any purpose too because who ever gets the card would learn to sign like u by mimic it from the back of the card. [/QUOTE]
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