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Message: <blockquote data-quote="KL2DC" data-source="post: 159881" data-attributes="member: 3452">David, yeah agreed. But this is really not limited to AB, most high end marque sales rep have some sort of attitude, even MB. I am trying to get pricing (non-excise tax) for CKD W203 for a friend but dealership has not been very helpful.  In the US, BMW NA does follow up surveys post sales and these surveys are tied in with additional compensation so most client advisors will try to work for their '5' rating. But this in its self is flawed as the way its set up, anything less than '5' is a failure for the dealership and the sales rep. Even with this system in place, dealership experience can vary as dramatically as night and day in the US. But I wholeheartedly agree, nothing sours the excitement of a new or potential new car purchase than bad service. I can't stand bad service...</blockquote>