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Message: <blockquote data-quote="jarance" data-source="post: 93260" data-attributes="member: 21">From your description, your car seem to be seriously damaged. Kurnia can process your claim if the damage is minor. In your case, the car is in the workshop and hence kurnia will have to send a adjuster to inspect the car before he can evalulate the extend of the repair cost. Is M1 an authorized workshop under Kurnia list of approved workshop. If they are not, then delay would also be encountered in the claim.If you want your car out fast (who doesn't), then the best way is to ask the workshop to proceed with the repair and pay from you own pocket. However, you risk having the insurance company not approving the repair cost and give you something less than your total repair cost.FYI, insurance claims for automobile is a complicate business.</blockquote>