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Message: <blockquote data-quote="prodigy" data-source="post: 711645" data-attributes="member: 42186">Just to share what the service advisor explained to me about BSRI after warranty ends, any warranty after it ends is based on goodwill and some cases, they may split the cost of changing that parts too. Some cases, 70-30, 70% obviously you and 30% SC pays.  This is all verbal BTW. Having read thru this thread and some members even get full claim after warranty ends, I guess they have a way to claim it from BMW Malaysia.  So if SC proposes 70-30 cost splitting, it means they earn a clean profit for something that is claimed from manufacturer. The keywords here are, be nice to your SC and they can work wonders for you. Think about it, they're a business people after all and so am I. Naturally you're always nicer to your customers that are nice to you or customers with track record in your SC outlet. Maybe it's a good idea to stick to one SC providing if they don't screw up big time.</blockquote>