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Booking Cancellation
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<blockquote data-quote="phonzy" data-source="post: 28235" data-attributes="member: 25272"><p>Hi all,I've already bought my BMW car and all, but I just want to clarify something with you sifus out here as it involves my money and I feel cheated as a consumer.Basically before buying my car from Auto Bavaria I've made a booking on a car in Ingress Auto. I was told by the SA that it's RM2,000 for the booking and if I cancel the booking I would get back full refund minus the 1% charges of the credit card's merchant fees.Now that I've cancelled the booking, they only returned me RM1,800. Meaning, RM200 is gone! Which is definitely more than 1%! I am pissed because I was NEVER informed about this information by the Ingress Auto sales advisor and moreover she actually misinformed me! When I booked the car I wasn't even issued anything or second schedule, etc. I just signed the credit card bill that's it.Now I feel cheated!!Is there anything I can do to get back my money?I'm new in this scene and do not know the protocols around, I know RM200 is not much but I cannot just blindly let them just take that amount when I was misinformed or not even told about it.</p></blockquote><p></p>
[QUOTE="phonzy, post: 28235, member: 25272"] Hi all,I've already bought my BMW car and all, but I just want to clarify something with you sifus out here as it involves my money and I feel cheated as a consumer.Basically before buying my car from Auto Bavaria I've made a booking on a car in Ingress Auto. I was told by the SA that it's RM2,000 for the booking and if I cancel the booking I would get back full refund minus the 1% charges of the credit card's merchant fees.Now that I've cancelled the booking, they only returned me RM1,800. Meaning, RM200 is gone! Which is definitely more than 1%! I am pissed because I was NEVER informed about this information by the Ingress Auto sales advisor and moreover she actually misinformed me! When I booked the car I wasn't even issued anything or second schedule, etc. I just signed the credit card bill that's it.Now I feel cheated!!Is there anything I can do to get back my money?I'm new in this scene and do not know the protocols around, I know RM200 is not much but I cannot just blindly let them just take that amount when I was misinformed or not even told about it. [/QUOTE]
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