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The BMW Range
5 Series
E60, E61
530d 2004 - my ultimate driving pleasure or my ultimate driving headache?
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<blockquote data-quote="Fireblade" data-source="post: 608216" data-attributes="member: 221"><p>Sham, really sorry and sore to hear about your predicament. Looks like you are moving in the right direction. You have a strong case against AB with regards to the "diagnosis" of the mentioned problem and the extended time it took them to respond to you. AB customer service sucks big time - I too have been a victim of numerous unanswered calls. What gets customers boiling is when there is <strong>no answer</strong> from the dealer. All this inconvenience at the expense (time & money) of the customer. Yes, there is no such thing as a perfect organisation but the least AB could have done was to keep the customer informed of whats happening - simple courtesy. <strong>If they don't change then the customers will have to change them</strong>.</p></blockquote><p></p>
[QUOTE="Fireblade, post: 608216, member: 221"] Sham, really sorry and sore to hear about your predicament. Looks like you are moving in the right direction. You have a strong case against AB with regards to the "diagnosis" of the mentioned problem and the extended time it took them to respond to you. AB customer service sucks big time - I too have been a victim of numerous unanswered calls. What gets customers boiling is when there is [B]no answer[/B] from the dealer. All this inconvenience at the expense (time & money) of the customer. Yes, there is no such thing as a perfect organisation but the least AB could have done was to keep the customer informed of whats happening - simple courtesy. [B]If they don't change then the customers will have to change them[/B]. [/QUOTE]
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The BMW Range
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530d 2004 - my ultimate driving pleasure or my ultimate driving headache?
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