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Message: <blockquote data-quote="INNOVATOR" data-source="post: 235762" data-attributes="member: 3823">[CODE]Schwepps      Mercs are great cars but don't have the same fire as BMW. Innovator, go to any sales or service advisor in C&C and I think you'll be satisfied. [/CODE]If I was satisfied, I would be driving Merc by now? So, why am I not driving a Merc?[HTML]SchweppsI think in the last few years, the management have sucessfully changed the attitude of their people from 'sales' to 'customer satisfaction'. You'll feel the difference vs AB immediately. [/HTML]Have not felt any difference. Even went to NAZA. Still the same.[HTML][CODE][/CODE]SchweppsProvided you look like a legit buyer - they're also good at profiling prospects [CODE][/CODE]:eek:[/HTML]This is a good one - perhaps the understatement of the year. Could you please enlighten the whole forum as to how they profile their customers - the legit ones from the non-legit ones. :dontknow:   How did they profile me - a three time buyer of new BMW - I send my car to AB just to change a lightbulb. Even the smallest of service details gets their attention.I don't have any shares in AB nor in BMW, so it won't worry me if I switch or get another brand of car. I have even asked you to get the very same person that sold you your car to contact me. My current vehicle is 3 years old at the end of the month and I am in  the market for a new one. If C&C is that good, they won't mind getting another sale, right?</blockquote>

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